Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Korada Venkatesh

Oracle Payroll L1 & Oracle HRMS L1
Vizianagaram

Summary

Experienced Oracle Support Engineer familiar with user support and root cause analysis. Advanced knowledge of HRMS and Payroll operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Oracle HRMS L1, Payroll L1 Support Engineer

Tekshapers
Gurgaon
03.2022 - 03.2024
  • First-Line Support: Act as initial point of contact for end-users experiencing issues or needing assistance with HRMS/Payroll software. This involves responding to queries, troubleshooting problems, and guiding system usage.
  • Issue Resolution: Resolve Level 1 support issues promptly and efficiently. This may include addressing user login issues, system errors, data discrepancies, or basic functionality questions.
  • Ticket Management: Log and track user-reported issues and requests in ticketing system. Ensure accurate documentation of user inquiries, troubleshooting steps taken, and resolutions provided for future reference.
  • System Access Management: Manage user accounts and access permissions within HRMS software. Assist with user account setup, password resets, and access requests as needed, following established security protocols.
  • Payroll Processing Assistance: Assist end-users with basic payroll processing tasks, such as submitting timesheets, updating personal information, or requesting corrections to payroll records.
  • System Navigation and Training: Guide end-users on how to navigate payroll system effectively. Offer basic training on using self-service portals, accessing pay stubs, or submitting payroll-related forms.
  • Payroll Policy and Procedure Guidance: Offer information and clarification to end-users on company payroll policies, procedures, and deadlines. Ensure end-users understand payroll-related regulations, compliance requirements, and company-specific guidelines.

Oracle Payroll L1 Support Engineer

Sykes Business Services Of India
Hyderabad
02.2020 - 12.2021
  • Worked on daily tickets which are assigned and deliver same to client.
  • Communicate with business Analysts regarding impact of issues of issues and providing estimated time to get issues fixed.
  • Creating/modifying packages to match new requirements.
  • Assisted in training new team members, sharing insights on effective troubleshooting techniques and communication skills.
  • Collaborated with colleagues to share knowledge and develop new strategies for addressing complex issues.
  • Optimized internal processes by suggesting improvements based on observed inefficiencies or recurring challenges in L1 support role.
  • Proactively sought feedback from clients to identify areas for improvement in L1 Support Engineer role, implementing changes where necessary to enhance service quality.
  • Reduced downtime for clients by providing timely L1 support and escalating issues when necessary.
  • Streamlined support process, implementing best practices for troubleshooting common technical problems.

Education

Skills

Application support

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Disclaimer

I hereby declare that the above-given information is true according to the best of my knowledge.

Timeline

Oracle HRMS L1, Payroll L1 Support Engineer

Tekshapers
03.2022 - 03.2024

Oracle Payroll L1 Support Engineer

Sykes Business Services Of India
02.2020 - 12.2021

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Korada VenkateshOracle Payroll L1 & Oracle HRMS L1