Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanjeev Kumar Soni

Bhawnathpur

Summary

With a proven track record at SP Computer, I excel in asset management and fostering strong customer relations, demonstrating top-tier remote support and application proficiency. My expertise in hardware diagnostics and strategic project coordination has consistently enhanced operational efficiency and client satisfaction.

Overview

8
8
years of professional experience

Work History

L1 Support Engineer & AV Field Engineer

SP Computer
Delhi
07.2024 - Current
  • Fulfilled orders by successfully planning, budgeting, and coordinating projects.
  • Evaluated new technologies related to audiovisual equipment in order to determine if they are suitable for company's needs.
  • Monitored and repaired range of equipment, including audio, video and video conferencing systems.
  • Worked closely with clients to develop a clear understanding of their goals in order to recommend suitable solutions regarding audio and visual set ups.
  • Delivered videoconference support through troubleshooting and testing.
  • Installed operating systems such as Windows XP, Vista, 7, 8, 10.
  • Repaired or replaced faulty hardware components such as hard drives and memory modules.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Coordinated with vendors for acquiring new technology products.

AV RE Engineer and L1 Support Engineer

Vectrae Infotech
Bangalore
08.2018 - 04.2021
  • Setup audio-visual systems for conferences and events in accordance with customer specifications.
  • Assisted clients with the use of audio-visual equipment at live events and conferences.
  • Ensured proper operation of AV system components during events or meetings.
  • Monitored and repaired range of equipment, including audio, video and video conferencing systems.
  • Repaired faulty equipment such as speakers, amplifiers and other components when needed.
  • Created backups of critical data files stored on local machines to prevent data loss.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Provided technical support to end users for various hardware and software related issues.
  • Implemented security measures like firewalls, antivirus software and other protective tools to ensure data safety.
  • Set up email accounts using Microsoft Outlook or Exchange server and provided assistance in configuring mobile devices for mail access.
  • Diagnosed hardware malfunctions with help of diagnostic tools and replaced defective parts accordingly.
  • Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Troubleshot network connectivity issues including LAN and WAN connections, Wi-Fi networks, VPNs.

AV RE Engineer

Presentation People
Bangalore
08.2018 - 10.2019
  • Conferred with technical personnel to prepare designs or operational plans.
  • Conducted analyses addressing failure, reliability or yield improvement.
  • Advised customers on use of products or services.
  • Delivered videoconference support through troubleshooting and testing.
  • Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.
  • Set up computer hardware, software applications, and networks for audiovisual systems.
  • Assisted clients with the setup of their own audio visual equipment as requested.
  • Implemented backup plans in case there are any unexpected problems with the AV system during an event.
  • Troubleshot and resolved audio visual system issues.
  • Coordinated with vendors for ordering of parts and materials needed for repairs or installations.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Assisted customers with setup and installation of applications and programs.
  • Performed system maintenance tasks such as updating drivers and security patches.
  • Diagnosed and resolved complex technical issues to ensure optimal system functionality.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.

Service Coordinator

D2H
Raibareli
06.2017 - 07.2018
  • Prepared and maintained accurate records and reports on services provided and client progress.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Managed scheduling of appointments and service calls to meet client needs.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.

Education

B.tech - Mechanical Engineering

Maharana Pratap Engineering College
Kanpur
06-2017

Intermediate Certificate - Science

BSM Inter College
Bhawnathpur
05-2013

High School - 10th

DAV Cent. Public School
Bhawnathpur
05-2010

Skills

  • Asset management
  • Mobile device management
  • Remote support
  • Application support
  • Software updates
  • Software installation
  • Desktop support
  • Hardware diagnostics
  • Ticketing systems
  • Operating systems
  • Printer support

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

L1 Support Engineer & AV Field Engineer

SP Computer
07.2024 - Current

AV RE Engineer and L1 Support Engineer

Vectrae Infotech
08.2018 - 04.2021

AV RE Engineer

Presentation People
08.2018 - 10.2019

Service Coordinator

D2H
06.2017 - 07.2018

B.tech - Mechanical Engineering

Maharana Pratap Engineering College

Intermediate Certificate - Science

BSM Inter College

High School - 10th

DAV Cent. Public School

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