Koshik Kalal

• Handling various projects like end-user software lifecycle management, IT operations, and reconciliation projects.

End User Software Lifecycle Management (eSLM):

• Coordinating and collaborating with global teams and stakeholders to build a process workflow for requesting new software in ServiceNow.
• Published a comprehensive software catalog in ServiceNow.
• Conducted software classification and oversaw the software uninstallation process.

IT Operations & Networking:

• Managing multiple projects, including VM patching, OT operations, and ODC compliance.
• Ensuring seamless IT operations and maintained network integrity.
• Coordinates with multiple stakeholders, teams, creates project plans, monitors project performances.
• Prepares detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Reconciliation Project:

• Led the reconciliation project, ensuring accurate and timely reconciliation of data and processes.

Automation Testing Project:

• Worked with global stakeholders from different regions: Austria, China, U.S., etc.
• Coordinated with the automation team and stakeholders to ensure alignment with business requirements.
• Gathered and analyzed requirements to meet client specifications.
• Managed project timelines and budgets to ensure on-time, within-budget delivery.
• Sent weekly status reports to stakeholders to maintain transparency and effective communication.

Worked as a Project Coordinator for the development of PowerApps:

• Employee Confirmation App, Employee Off-boarding App, and Employee Travel Certification App.
• Supported senior project manager by completing projects and problem resolution under tight timelines.
• Coordinated and communicated between the developing team and testing team.
• Additionally, I ensured that the given tasks are completed on time and are being effectively tested.