Maria Sebasti Francina Xavier
Chennai
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Known for having great project oversight skills. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
CGI Information Systems & Management consultants PVT. LTD
Chennai
2016.12 - Current
- Hosted requirements meetings the business and defining business requirements
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Developed training materials for new staff members related to client services.
- Negotiated terms and conditions with suppliers and vendors in line with organizational goals.
- Collaborated with key stakeholders on requirements gathering activities.
- Provided regular reporting and wrap-up analyses using various data points.
- Assessed monthly reports to review client activity and identify opportunities.
- Created project status presentations for delivery to customers or project personnel.
- Developed client-facing materials such as presentations, proposals and reports.
- Meticulous attention to detail & Time management skills with the ability to meet deadlines
- Produced professional, detailed documentation including the definition documents, sign off documents and functional project planning
- Good stakeholder management experience, including communication, facilitating, project governance, change management and benefits analysis
- Provided regular status reports/updates on work assignments to business and project managers
- Deliver projects following the Agile and Waterfall Methodology
- Communicated best practices throughout a project to help guide customers with effective and maintainable solutions
- Completed projects and assignments on-time and within budget
- Achieved utilization targets and track work time accurately within project documentation
- Demonstrated sound judgment, problem solving, and decision-making skills
- Anticipated and understood the impact of decisions on the project
- Managed deadline pressure, ambiguity, and change
- Worked with wide range of project stakeholders and partners, ranging from Engineers to Senior Executives and external Third Parties
- Understood when assistance or escalation may be appropriate
- Managed process improvement and documentation initiatives
- Involved individuals to understand the overall goals, scope, and status of the project, including any areas for which they are personally responsible
- Extensive project management skills and experience of managing large and complex projects
- Exposure to managing global team and to Agile Methodologies & DevOps & Cloud Technology
- Strong people skills and broad experience in managing large, distributed teams in different work streams.
Incident and Quality Manager
CGI Information Systems & Management consultants PVT. LTD
Chennai
2015.08 - 2016.11
- Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
- Designed and implemented multiple dashboards using Power BI - Power Pivot & Power Query tools
- Planned and delivered training sessions to improve member effectiveness and address areas of weakness.
- Analyzed business requirements, created business/process flow charts, database flow charts and reporting tool database
- Taken complete ownership on the Access management Catalog automation of 12 applications in ServiceNow tool
- Communicate, escalate, investigate, and facilitate resolution of high priority Incidents
- Management of Service Desk services including: Service Catalog, Service Requests, Incident Management, Problem Management and Change Management
- Investigate new technologies and methodologies to automate and maximize efficiency of services
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management
- Produce activities and workflow documentation for Change, Incident and Problem Management and Expert at designing and implementing enterprise workflows
- Proven experience implementing continuous service improvement strategies and Ability to create and execute departmental roadmaps Experience working with the Executive level.
Consultant
Sutherland Global Services
Chennai
2013.08 - 2015.07
- Blown in escalation issues along with normal issue from the customer
- Making outbound calls to check the progress of the packages
- Conveying the customer requirements to the team with regards to the process
- Attaining daily, weekly and monthly targets specified by the process
- Adhered to schedules demonstrated by the TL and provided the feedback to the process manager at the end of the day
- Responsible for going through the content of the web page and escalate it to the Management team to make modification based on the User feedback.
Education
M.SC Computer Science -
V.O. Chidambaram college, Tuticorin
05.2015
B.SC Computer Science -
St. Mary's College, Tuticorin
05.2013
Skills
- Windows BMC Remedy tool
- ServiceNow
- Microsoft Outlook, Excel, PowerPoint
- Power BI
- Excel - Power Pivot & Power Query
- Azure DevOps
- Microsoft Azure
- ITIL, ITIL Service Lifecycle
- Incident Management
- Problem Solving
- Data Analysis
- Project Management
- Waterfall and Agile Methodologies
- JIRA
- SDLC
- Business Analysis
- Requirements Gathering
- Project Scoping
- Project Scheduling
- Client Relationships
- Report Generation
- Kanban
Certification
- Microsoft Power BI, 01/2020, Present
- Microsoft Certified: Azure fundamentals (AZ 900), 08/2022, Present
Accomplishments
Season Hero (01/2014 - 12/2014)
Sutherland Global services
Awarded for my outstanding contribution to the company during the season
Pat On the back and Corona award (01/2016 - 12/2016)
CGI Information Systems & Management consultants PVT. LTD
Recognized as quick learner for the Pat On the back and Corona award for working together with the team and achieving the KPI’s.
Pegasus Award (01/2017 - 12/2017)
CGI Information Systems & Management consultants PVT. LTD
Awarded for my outstanding performance in training the members and managing the BAU during the financial year
Company core value award (01/2018 - 12/2018)
CGI Information Systems & Management consultants PVT. LTD
I was recognized by my manager for living the company value of Intrapreneurship & Sharing on 2018.
Silver Award (01/2019 - 12/2019)
CGI Information Systems & Management consultants PVT. LTD
Outstanding performance and adapting to new role quickly
Company core value award (01/2020 - 12/2020)
CGI Information Systems & Management consultants PVT. LTD
I was recognized by my Vice President for living the value of Objectivity and Sharing
Award of Excellence (01/2021 - 12/2021)
CGI Information Systems & Management consultants PVT. LTD
I received the award directly from my client for the outstanding performance in upholding their new Renewal Integration team.
Platinum Award(01/2022 - 12/2023) CGI Information Systems & Management consultants PVT. LTD
I received the award for effective project management from the client.
Timeline
Project Manager, Client Services
CGI Information Systems & Management consultants PVT. LTD
2016.12 - Current
Incident and Quality Manager
CGI Information Systems & Management consultants PVT. LTD
2015.08 - 2016.11
Consultant
Sutherland Global Services
2013.08 - 2015.07
M.SC Computer Science -
V.O. Chidambaram college, Tuticorin
B.SC Computer Science -
St. Mary's College, Tuticorin
- Microsoft Power BI, 01/2020, Present
- Microsoft Certified: Azure fundamentals (AZ 900), 08/2022, Present
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