Kota Jimmy Chandrakanth
VISAKHAPATNAM
Summary
Results-driven Branch Head known for productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team coordination. Ready to leverage skills to drive success and growth.
Overview
11
11
years of professional experience
Work History
Branch Head
Utkarsh small finance bank
Visakhapatnam
12.2022 - Current
- Oversaw daily branch operations and ensured regulatory compliance.
- Developed and implemented strategies to enhance customer service experiences.
- Led staff training programs to improve team performance and productivity.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Implemented CRM systems to streamline sales processes and improve customer interactions.
- Conducted regular performance reviews to provide feedback and drive team success.
Branch Manager
HDFCBANK LTD
Visakhapatnam
03.2022 - Current
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Identified partnership opportunities and established favorable business connections.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
Deputy Branch Manager
icici bank ltd
VISAKHAPATNAM
03.2021 - 02.2022
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Maintained friendly and professional customer interactions.
- Identified and capitalized on community business opportunities with effective networking.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
Assitant Manager
icici bank ltd
VISAKHAPATNAM
06.2018 - 02.2021
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Senior officer
icici bank ltd
nellore
06.2015 - 05.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Processed customer transactions promptly, minimizing wait times.
- Analyzed market trends to identify opportunities for business growth and innovation.
Education
MBA - Human Resources Management
Andhra University
VisakhapatnamBBA - Human Resources Management
Gayatri Vidhya Prashad
VisakhapatnamHigh School Diploma -
Sri Chaitanya Junior College
VisakhapatnamHigher Education - Higher Education Administration
Gayatri Model Primary And High School
VisakhapatnamSkills
- Sales professional
- Customer relationship management
- Sales forecasting
- Performance evaluation
- Strategic planning
- Business development expertise
- Human resources knowledge
- Proficient in MS Office
- Cash Handling
- Financial services
- Employee Development
- Strong team-builder
- Banking
- Sales expertise
- Staff Management
- Customer service awareness
- Financial Advising
Date of birth
- 10-07-1992
Achievement
- Pan India performance in branch profitability
- 100% team productivity
- Qualified for pan India event held at dubai in the year 2024
- Qualified for zonal annual R&R
Timeline
Branch Head
Utkarsh small finance bank
12.2022 - Current
Branch Manager
HDFCBANK LTD
03.2022 - Current
Deputy Branch Manager
icici bank ltd
03.2021 - 02.2022
Assitant Manager
icici bank ltd
06.2018 - 02.2021
Senior officer
icici bank ltd
06.2015 - 05.2017
MBA - Human Resources Management
Andhra University
BBA - Human Resources Management
Gayatri Vidhya Prashad
High School Diploma -
Sri Chaitanya Junior College
Higher Education - Higher Education Administration
Gayatri Model Primary And High School