Koteswara Rao Narravula
Summary
Around 6 years of experience in application support in the banking and financial domain, with strong analytic and multi-tasking skills. Exposure to Oracle SQL, UNIX, ServiceNow, ITRS, Autosys, and ITIL processes.Detail-oriented professional with strong analytical and logical skills, demonstrating a solid grasp of conceptual requirements. Proven ability to translate complex data into actionable insights, driving informed decision-making. Committed to leveraging expertise in problem-solving and critical thinking to enhance project outcomes.
Overview
7
7
years of professional experience
Work History
Consultant-Technology
Virtusa Consulting Services Private Limited
11.2018 - 03.2023
- Providing 24x7 application support and monitors alerts corresponding to the applications
- Manage and publish KB’s (Knowledge Articles) to document identified workarounds, known errors and related procedures
- Handling production environments and performing daily health checks
- Good understanding of ITIL v3 Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management, etc
- Assisting the application team in performing problem identification and resolution including production batch restarts and reruns
- Performing Job events on Autosys Batch jobs (like F/start, On Hold, off hold) using CA Workload Automation AE tool as requested by customer
- Monitors the overnight Autosys jobs which feed data to the internal and external applications
- Responsible for feed delay to follow-up upstream and Downstream teams
- Monitors and analyses logs and alerts from a variety of different applications, based on the application we could escalate to concern teams with in SLA
- Providing L1 and L2 support for as Autosys batch jobs and there by handling/ escalating issues regarding the delay and failures of the batch or files transmission
- Sending data requests to users
- Monitoring disk spaces for the servers
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization through ITRS
- Daily checking the assigned tickets and resolve the tickets depends on the priority levels
- If payments got stuck in any country, we should get the details from DB and escalate to particular country operations teams
- Relevant knowledge of monitoring industry standards and the use of analytics in an operational setting
System Administrator
Infinite Computer Solutions (India) Ltd
12.2015 - 06.2017
- Administrating software Package like adding, deleting of software packages in Linux
- Troubleshooting RPM related issue and installing the dependent RPM’s
- Providing remote support to customer’s production server's running with Linux
- Swap space and Process Management in RHEL
- Job Scheduling Using Crontab and At tab
- Installing and updating latest patches with help of IEM auto scheduling
- Troubleshooting problems with the help of Event Logs
- AWS EC2 instance management
- Docker container configuration, activation, handling Live webhosting & Release Ec2 instances Amazon Linux, Red hat and Windows for POC, Development and Production environment
- Setup and attached EBS volumes to Ec2 instances
- Setup and managed security groups, VPC’ specific to environment
- Configured Resource Pool, Motion, Alerts, Alarms, NTP
- Communicate to all the respective teams about the downtime & take their concern before raising the CMR
Education
Bachelor of Engineering -
St Marry’s college of Engineering and Technology
Hyderabad01.2011
Skills
- Linux System Administration
- Windows
- IEM
- ITSAS DB
- ITM
- SST Dashboard
- USAM
- ITRS
- ServiceNow
- Snow
- Symantec
- Networking
- VMware
- AWS
Training
- SAN (Storage area network)
- AWS (cloud)
- Vmware and linux
Languages
- English
- Telugu
Personal Information
- Passport Number: P5328744
- Date of Birth: 14/07/87
- Marital Status: Married
Timeline
Consultant-Technology
Virtusa Consulting Services Private Limited
11.2018 - 03.2023
System Administrator
Infinite Computer Solutions (India) Ltd
12.2015 - 06.2017
Bachelor of Engineering -
St Marry’s college of Engineering and Technology
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