Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koteswarao Mathangi

Service Desk
Ambernath

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager

Tech Mahindra Business Services
Mumbai
12.2018 - Current
  • Defined clear targets and objectives and communicated to other team members.

Change Management Lead

Tech Mahindra Business Services
Mumbai
12.2011 - 12.2018
  • Developed solutions to address complex issues and operational gaps.
  • Led teams of analysts to evaluate, plan and execute projects.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Built support for change throughout business unit through direct outreach strategies.
  • Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.

Quality Assurance Analyst

Tech Mahindra Business Service
Mumbai
09.2007 - 12.2011
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Participated in requirements and used case reviews.
  • Organized and maintained work environment to allow for maximum productivity.

Customer Service Representative

Tech Mahindra Business Services
Mumbai
04.2004 - 09.2007
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Physics

RKT College
Thane
06.1999 - 04.2002

Skills

Strategic planning

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Timeline

Assistant Manager

Tech Mahindra Business Services
12.2018 - Current

Change Management Lead

Tech Mahindra Business Services
12.2011 - 12.2018

Quality Assurance Analyst

Tech Mahindra Business Service
09.2007 - 12.2011

Customer Service Representative

Tech Mahindra Business Services
04.2004 - 09.2007

Bachelor of Science - Physics

RKT College
06.1999 - 04.2002
Koteswarao MathangiService Desk