Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Koushiga Mahendhiran

Chennai

Summary

Certified Dynamics Engineer who works simultaneously in CRM development and DevOps automation over five years of experience . Demonstrated expertise in customizing Dynamics 365 and effectively implementing CI/CD pipelines, ALM strategies, and cloud-native deployments utilizing Azure DevOps, Docker, and Kubernetes. Proficient in full-stack development with Java Spring Boot and Angular, with more than three years of experience delivering enterprise-grade solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Azure DevOps / Dynamics 365 ECRM Developer

BNY
06.2020 - Current
  • Led the onboarding of Dynamics 365 ECRM with BNY API Gateway, developing middleware/wrappers to enable seamless connectivity between CRM and external services; collaborated with API Gateway, Plugin, and App Engine teams to deliver a first-of-its-kind SaaS integration for external clients.
  • Designed and developed custom PCF controls integrated with Angular and React components in Dynamics 365, enabling API-driven actions, dynamic forms, and advanced user interactions to enhance CRM functionality.
  • Streamlined CI/CD pipelines in Azure DevOps, implementing environment synchronization, automated deployments, and PowerShell automation scripts, which reduced deployment errors and significantly accelerated multi-environment delivery.
  • Pioneered automation in DevOps for ECRM, creating a fully automated CI/CD cycle that reduced manual interventions by 90%, decreased deployment time, and improved release reliability.
  • Implemented AI-driven capabilities by integrating predictive models into App Engine and enabling Copilot functionality within Customer Service Workspace, improving task automation and classification accuracy.
  • Enhanced customer case management by contributing to Unified Routing implementation in Dynamics CRM, optimizing workload distribution and service efficiency.
  • Collaborated with cross-functional teams leveraging Docker, Azure Functions, and App Engine to deliver scalable, enterprise-grade solutions supporting critical business operations.

Java Developer/Angular Developer

BNY
07.2015 - 12.2019
  • Integrated Java Spring Boot microservices with databases, REST APIs, and external systems, ensuring high availability and seamless data flow across enterprise applications.
  • Improved software quality by implementing unit tests and collaborating with QA teams, reducing post-release defects and accelerating delivery cycles.
  • Reviewed and optimized codebase, resolving performance bottlenecks and debugging errors to enhance system stability and maintainability.
  • Boosted backend efficiency by optimizing Java code and leveraging scalable algorithms, resulting in faster transaction processing for high-volume workloads.
  • Enhanced front-end performance by optimizing Angular components and applying efficient coding practices, improving page load times and user experience in client-facing dashboards.

Education

Bachelor of Engineering (B.E.) - Computer Science

RMK ENGINEERING COLLEGE
Chennai, India
03-2015

Skills

  • CRM & Development: Dynamics 365, Power Platform, Plugins, Workflows, PCF Controls, FetchXML
  • DevOps & Cloud: Azure DevOps, CI/CD, ARM Templates, Docker, Kubernetes, GitHub
  • Automation & ALM: PowerShell, Infrastructure Automation, Release Pipelines
  • Java Development: Java (Spring Boot), REST APIs
  • Frontend Development: Angular/AngularJS, Highcharts, UI Grid
  • Agile Practices: Requirement Analysis, Backlog Management, Client Collaboration

Certification

  • Exam PL-200: Microsoft Power Platform Functional Consultant
  • Exam AZ-400: Designing and Implementing Microsoft DevOps Solutions

Timeline

Azure DevOps / Dynamics 365 ECRM Developer

BNY
06.2020 - Current

Java Developer/Angular Developer

BNY
07.2015 - 12.2019

Bachelor of Engineering (B.E.) - Computer Science

RMK ENGINEERING COLLEGE

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Koushiga Mahendhiran