Koushik Mahadevan
Ooty
Summary
Strategic Hospitality HR Leader with 12+ years of experience in luxury hotels and resorts. Specializes in multi-property HR operations, aligning talent strategies with business goals, and ensuring compliance. Focused on developing high-performing teams and cultivating people-first cultures that enhance organizational growth.
Overview
13
13
years of professional experience
Work History
Cluster Manager - Human Resources
Sterling Holidays
Ooty
11.2025 - Current
- Leading HR operations across seven resort properties in Tamil Nadu and Karnataka, partnering with Unit HR Managers to manage talent acquisition, employee engagement, and leadership development while ensuring compliance and improving employee lifecycle experience.
- Managed daily HR operations across multiple properties
- Supervise staff training programs to enhance service quality and team performance.
- Develop and implement operational strategies to ensure seamless guest experiences
Head Human Capital
Rosetta Hospitality
Sakleshpur
12.2023 - 10.2025
- Led HR operations and managed team of five at 126-room resort on 100 acres of coffee plantations. Drove employee engagement and ensured legal compliance while streamlining payroll and enhancing employee development
- Worked successfully with a diverse group of coworkers to accomplish goals and enhance guest experiences
Human Resources Manager
Radisson Blu
Coimbatore
10.2022 - 12.2023
- Managed HR for a 135-key property with a team of three. Oversaw recruitment, compensation, and training while ensuring compliance with regulations and fostering a productive workplace.
Talent and Culture Manager (Human Resources)
Fairmont
Jaipur
03.2022 - 10.2022
- Led a team of five in implementing and evaluating HR strategies. Coordinated personnel activities across departments and updated policies to meet industry trends and labor requirements.
- Facilitated training sessions to promote diversity and inclusion within the workplace.
- Conducted surveys to gather employee feedback on workplace culture and initiatives.
- Organized events and activities that foster team building among staff members.
Assistant Manager – HR
The Leela Palace Chennai
03.2020 - 03.2022
- Managed employee onboarding and orientation programs to ensure smooth transitions.
- Coordinated recruitment processes for various departments within luxury hotel operations.
- Supported performance management processes by providing guidance to managers and staff.
- Assisted in conflict resolution efforts between employees and management effectively.
- Maintained accurate HR records and documentation in compliance with legal requirements.
- Monitored compliance with labor laws and regulations at all times.
- Participated in exit interviews with departing employees to identify areas of improvement within the organization.
HR EXECUTIVE
ITC Hotels
Bangalore & Chennai
10.2017 - 03.2020
- Analyzed employee data to identify trends and inform HR strategies.
- Managed recruitment processes, including screening and interviewing candidates.
- Facilitated conflict resolution sessions to improve workplace relationships.
- Conducted surveys to gather employee feedback on workplace satisfaction.
- Kept system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies.
HR Executive
The Leela Palace Chennai
10.2013 - 09.2017
- Supported recruitment efforts by screening resumes and coordinating interviews.
- Conducted compliance audits to ensure adherence to labor laws and regulations.
- Kept system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies.
- Maintained a comprehensive database of personnel files containing confidential information about each employee's records including qualifications, skillset experience.
- Organized internal meetings with staff members to discuss changes in policies or procedures that would have an impact on their work environment.
- Oversaw payroll processing activities including timesheets, leave requests, taxes, deductions.
Education
MASTERS - Business Administration
Asan Memorial College
Chennai01-2013
Bachelors - Hotel Management & Catering Technology
SRM institute of Hotel Management
CHENNAI01-2010
Skills
- Talent Acquisition and Retention
- Performance management
- Statutory compliance
- Payroll administration
- Strategic HR Planning
- Leadership and Management
- Employee Relations
- SAP
- ALIF- HR
- PRISM
- WINHMS
Personal Information
- Date of Birth: 06/21/90
- Marital Status: Married
Timeline
Cluster Manager - Human Resources
Sterling Holidays
11.2025 - Current
Head Human Capital
Rosetta Hospitality
12.2023 - 10.2025
Human Resources Manager
Radisson Blu
10.2022 - 12.2023
Talent and Culture Manager (Human Resources)
Fairmont
03.2022 - 10.2022
Assistant Manager – HR
The Leela Palace Chennai
03.2020 - 03.2022
HR EXECUTIVE
ITC Hotels
10.2017 - 03.2020
HR Executive
The Leela Palace Chennai
10.2013 - 09.2017
MASTERS - Business Administration
Asan Memorial College
Bachelors - Hotel Management & Catering Technology
SRM institute of Hotel Management