Koushik Saha

• Streamlined internal processes to improve responsiveness to client inquiries, reducing resolution times significantly.
• Negotiated favorable contract terms with clients, balancing their needs with the company''s objectives for long-term profitability.
• Established clear lines of communication between stakeholders involved in the account management process, fostering collaboration across teams.
• Facilitated constructive feedback sessions between internal teams and clients aimed at improving overall service delivery.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Maintained accurate records of client accounts, ensuring timely updates on payment status and history.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Developing, implementing and maintaining a business plan.
• Attract high volume & quality customers from the SME & SMB segments to achieve defined business targets
• Provide quality customer service in line with Jio ethos and keep connecting and interacting with customers
• Manage the relationships with new and existing affluent customers.
• Ensure superior customer service and contribute to the overall customer experience of True Digital Network
• Enforcing the company’s policies, principles, and procedures.
• Field: Telecom
• Experience: 5 Years 03 Months

• Developing, implementing and maintaining a business plan.
• Responsible for the administration and efficient daily operation.
• Develop leads and convert them into business.
• Inspiring and motivating team.
• Identifying then addressing team training and development needs.
• Enforcing the company’s policies, principles, and procedures.
• Responsible for dealing with complex and diverse managerial problems.
• Field: ISO, International Certification & Management Consultancy
• Experience: 2 Years

• Prepares financial statements and analysis for branch
• Maintains and oversees all banking procedures and processes
• Assisting with customer service and satisfaction
• Marketing branch within community to attract business
• Manages and supervises department employees; responsible for day-to-day supervision and leadership
• Advises on procedure and financial management as well as developing policies
• Documents and interprets complicated financial information for bank clients
• Growing bank’s number of accounts
• Responsible for dealing with complex and diverse managerial problems.
• Field: Financial & Real-Estate market
• Experience: 3 Years 1 Months

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• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Conducted comprehensive market research to inform strategic planning.
• Boosted social media engagement through creative content creation.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.