Varshitha Thadichetti
Regional Account Service Manager
Hyderabad
Summary
Results-driven professional prepared to excel in account management roles. Proven ability to enhance client satisfaction and optimize service delivery through effective communication and problem-solving. Team-oriented and adaptable, known for reliability and achieving results in dynamic environments.
Overview
7
7
Certifications
Work History
Regional Account Service Manager
Vodafone Idea
- Oversaw all aspects of client support for digital connectivity and communication within my assigned region.
- Significantly expanded our customer base and revenue by successfully selling multiple products to existing clients.
- Acted as the central point person for customers, managing their entire experience across all our service offerings.
- Consistently achieved Relationship Net Promoter Score (RNPS) targets by ensuring robust adherence to Service Level Agreements (SLAs).
- Efficiently managed payment collections and bad debt reconciliation, implementing proactive strategies that notably reduced outstanding balances, and ensured timely recoveries.
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Streamlined internal processes to improve responsiveness to client inquiries, reducing resolution times significantly.
- Achieved revenue growth targets through the successful execution of upselling strategies and proactive account management techniques.
Education
Master of Business Administration - Marketing
GITAM University
05.2021
Bachelor of Commerce - B.com
Villa Marie Degree College
05.2019
Skills
Account Management
B2B Sales
Inside Sales
Communication Skills
Microsoft Office
Customer Relationship Management
Business Development
Negotiation
Presentation Skills
Consultative Approach
Conflict Resolution
Certification
Sales Management
Timeline
Bachelor of Commerce - B.com
Villa Marie Degree College
Regional Account Service Manager
Vodafone Idea
Master of Business Administration - Marketing
GITAM University