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KOUSIK MALLICK
Technical Support Engineer At Blogvault, MalCare & WpRemote
Kolkata,India
Summary
An individual with strong communication and interpersonal skills. Dynamic, go-getter and quick learner with the ability to work under pressure and meet deadlines. Always energetic and eager to learn new skills. Main objective is to acquiring knowledge, expertise and familiarity with the organization’s culture. Excitedly want to contribute towards realizing the Organization’s vision and become its integral part.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
BlogVault Pvt Ltd
Bengaluru, Karnataka
09.2020 - Current
- Fully handled support at BlogVault, MalCare and WpRemote, also take care of management part
- Performed root cause analysis and general troubleshooting.
- Manage/Training provided my team whenever it is needed
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Successfully retrain many customers by adding values and solving issues
- Help to get positive feedbacks from our agency customers regarding support along with other users
Ecom Support Executive
Deputed at HDFC Bank Ltd
Kolkata, West Bengal
08.2018 - 10.2019
- Support provided to Hdfc Bank payment gateway
merchants - Training provided to merchants about CC Avenue,
PayU and Tech-process merchant console. Solved
transaction related issues. - Added improvements in payment process
- Coordinate with other members of technical teams, operations teams, and also with managers from different verticals
Education
Bachelor in Technology - Computer Science & Engineering
Netaji Subhash Engineering College
700152 Kolkata, West Bengal, India 09.2014 - 11.2018
Skills
Critical thinking and problem solving
Team management
HTML & CSS
WordPress
Object oriented programming
Knowledge in PHP, DBMS and JavaScript
Timeline
Technical Support Engineer
BlogVault Pvt Ltd
09.2020 - Current
Ecom Support Executive
Deputed at HDFC Bank Ltd
08.2018 - 10.2019
Bachelor in Technology - Computer Science & Engineering
Netaji Subhash Engineering College
09.2014 - 11.2018
Interests
Games
Adventure Sports
Explore new places