Hi, I’m
Koustubh Vashistha
Assistant Manager
Jaipur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
15
years of professional experience
Work History
GENPACT INDIA PVT LTDJaipur
Assistant Manager
12.2021 - Current
Job overview
- Work on daily payment control activity to avoid failures
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
GENPACT INDIA, PVT LTDJaipur
Management Trainee
09.2019 - 11.2021
Job overview
- Handled day-to-day customer or client questions via team calls and email.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
GENPACT INDIA PVT LTDJaipur
Subject Matter Expert
05.2013 - 08.2019
Job overview
- Resolve vendors and business queries on emails/calls
- Analyzed business problems, identifying root causes and developing robust solutions.
- Processed invoices whenever required
- Have removed client account from credit hold by solving the entire vendor past due invoices within a day
- Resolve invoice mismatch issues with help of business
- GRNI PO Reconciliation – Reconciled aged open PO of every supplier, reached out to them for pending invoices, reconciled open statement, asked business to reverse invalid goods receipt
- Training SPOC and IT SPOC for team, managed learning plan of every new Joiners and ensure training should be completed within time and arranged class room training for new joiners like, excel, ERP
- And resolved IT issues of team with the help of IT team
- Invoice booking – Processed invoices in oracle and SAP
- Vendor Management – Whenever required raised workflow to get changes in vendor data
Deutsche BankJaipur
Operational Analyst
09.2011 - 05.2013
Job overview
- Dealing in Accounts Payable for MENA Region - Germany, Netherland
- Use of SAP as a tool in the process
- Managing overall payments of various vendors and resolving their queries od Deutsch Bank Clients
- Maintaining Remittance advice, Reports and coordinating with other branches.
- Assessed operational performance to identify areas for improvement.
- Developed written documents and reports related to programs and operations.
CONVERGYS- Outsourcing and offshore ConsultingGurgaon
Customer Service Executive
04.2010 - 04.2011
Job overview
- Effective counseling and guiding CITI Bank Card member of United State through entire finical process for CITI BANK
- Follow up on all the enquiries with a view to convert them into prospective clients
- Interaction with card member on daily bases on the status of their application and other queries.
- Conducting trainings for colleagues and new joiners.
GO4Customer - Outsourcing Call Center Solution.Jaipur
Process Associate
06.2008 - 04.2010
Job overview
- I was in the calling department in hardcore selling process.
- Selling Insurance and software on calls
Education
Rajasthan UniversityJaipur
Bachelor of Commerce from Accounting And Finance
07.2007 - 03.2010
ST, Edmunds SchoolJaipur
High School Diploma
04.1994 - 03.2007
Hobbies
Listening to Music & Pod cast
Cooking
Travelling
Timeline
Assistant Manager
GENPACT INDIA PVT LTD
12.2021 - Current
Management Trainee
GENPACT INDIA, PVT LTD
09.2019 - 11.2021
Subject Matter Expert
GENPACT INDIA PVT LTD
05.2013 - 08.2019
Operational Analyst
Deutsche Bank
09.2011 - 05.2013
Customer Service Executive
CONVERGYS- Outsourcing and offshore Consulting
04.2010 - 04.2011
Process Associate
GO4Customer - Outsourcing Call Center Solution.
06.2008 - 04.2010
Rajasthan University
Bachelor of Commerce from Accounting And Finance
07.2007 - 03.2010
ST, Edmunds School
High School Diploma
04.1994 - 03.2007
Similar Profiles
Nidhi NimkarNidhi Nimkar
Assistant Manager – Procurement Support at Genpact India Pvt. Ltd.Assistant Manager – Procurement Support at Genpact India Pvt. Ltd.
Hiteshi KapoorHiteshi Kapoor
Senior Manager Ops at Genpact India Pvt. Ltd.Senior Manager Ops at Genpact India Pvt. Ltd.
SANSKAR WATTALSANSKAR WATTAL
Process Developer at Genpact India Pvt. Ltd.Process Developer at Genpact India Pvt. Ltd.
PRATHAM SHASTRIPRATHAM SHASTRI
Business Analyst at Genpact India Pvt. Ltd.Business Analyst at Genpact India Pvt. Ltd.
ANAMIKA GUPTAANAMIKA GUPTA
Software Engineer at XebiaSoftware Engineer at Xebia