Koustuv Kundu
Project Lead
Kolkata
Summary
Competent Project Leader with expertise in project and stakeholder management, as well as operational and risk analysis. Proven track record of successfully meeting project deadlines, goals, and objectives. Exceptional interpersonal, problem-solving, and troubleshooting skills provide a competitive edge in achieving results.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Project Lead
British Telecom
12.2020 - Current
- KOC with Customer and bringing in all the key teams on the same platform to successfully initiate a project delivery
- Partnered with project team members to identify and quickly address problems.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Participated in the product and process development journey for all the new products that are launched in Enterprise Managed Delivery.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Monitored entire L2C journey of Managed Delivery and worked extensively on process improvement
- Performed gap analysis data analysis to make the current process more effective and promote visibility to wider stake holders.
Associate
CyberSWIFT Infotech PVT LTD
10.2018 - 11.2020
- Performed business analysis and identified areas to cater our services for corporate giants in USA and Middle East countries.
- Worked as a solution architect and designed IT based solutions for large scale enterprises.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintaining proper documentation of projects that needs to be delivered ensuring customer proper understanding of the work flow by customer
IT Trainer
JIS Institute of Skill Development
05.2018 - 10.2018
- Trained more than a hundred of candidates with IT skills enabling them to get the required employment
- Delivered engaging presentations using multimedia tools to reinforce key concepts and facilitate learning.
- Facilitated group exercises to promote collaboration, critical thinking, and problem-solving skills among participants.
- Optimized course content based on participant feedback, leading to increased satisfaction rates among attendees.
- Streamlined the IT training process by creating user-friendly documentation and reference guides for participants'' ongoing use.
Technical Support Executive
JK Technosoft Limited
12.2017 - 01.2018
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times for a renowned FMCG brand of the country.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Programmer Trainee
OPA Technology Solutions
05.2017 - 11.2017
- Consistently sought out feedback from supervisors to continually improve skills and grow professionally as a programmer trainee.
- Developed user-friendly interfaces for e-commerce platforms improving end-user satisfaction.
- Applied critical thinking skills to problem-solving scenarios while working on complex programming challenges.
- Delivered high-quality program documentation that ensured ease of understanding and maintenance for future developers on the projects worked on together as a team.
Education
Master in Computer Application - Computer Science
Heritage Institute of Technology
Kolkata, India 04.2001 -
Bachelor in Computer Application - Computer Science
The Heritage Academy
Kolkata 04.2001 -
Skills
Project Management
Process Improvement
Project Documentation
Root Cause Analysis
Requirements Analysis
Risk Management
Problem-Solving
Analytical Skills
Certification
ITIL V4
Timeline
ITIL V4
11-2022
Project Lead
British Telecom
12.2020 - Current
Associate
CyberSWIFT Infotech PVT LTD
10.2018 - 11.2020
IT Trainer
JIS Institute of Skill Development
05.2018 - 10.2018
Technical Support Executive
JK Technosoft Limited
12.2017 - 01.2018
Programmer Trainee
OPA Technology Solutions
05.2017 - 11.2017
Web Development
11-2013
Master in Computer Application - Computer Science
Heritage Institute of Technology
04.2001 -
Bachelor in Computer Application - Computer Science
The Heritage Academy
04.2001 -