Kowshigan S
Chennai
Summary
Dynamic customer service professional with extensive experience at Groupon Shared Services, excelling in complaint resolution and CRM software utilization. Proven ability to enhance customer satisfaction through empathetic communication and efficient multitasking. Skilled in utilizing Salesforce and Zendesk to provide exceptional support and facilitate rapid issue resolution.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Groupon Shared Services Pvt. Ltd.
Chennai
11.2018 - Current
- Deliver customer support via live chat and email, ensuring prompt and accurate resolutions.
- Address customer complaints with professionalism and empathy, maintaining high satisfaction scores.
- Update and maintain customer records across CRM platforms like Salesforce and Zendesk.
- Efficiently manage multiple chat interactions and handle queries in a timely and organized manner.
- Collaborate with internal teams for escalated queries and ensure SLA compliance.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Care Executive
Beachbody (Client Chat Process)
01.2018 - Current
- Handled real-time customer support for Beachbody products and services via chat.
- Maintained high-quality service standards while addressing customer concerns and technical issues.
- Ensured issue resolution within the first interaction whenever possible.
- Resolved billing issues and disputes through effective problem solving techniques.
Education
Secondary School -
Kings Matriculation Higher Secondary School
12.2007
Higher Secondary -
Kings Matriculation Higher Secondary School
12.2009
Bachelor of Engineering - Information Technology
Sun College of Engineering and Technology
Skills
- Customer Support (Chat & Email)
- Complaint Resolution & Escalation Handling
- Multitasking and Time Management
- Microsoft Office (Word, Excel, Outlook)
- Salesforce
- Zendesk
- CS Central
- Salted
- Adyen
- Microsoft Office Suite (Word, Excel, Outlook)
LEADERSHIP & PROJECTS Organizer TECHWAYZON12 Technical Symposium, IT Dept., Sun College of Engineering (Managed event planning, team coordination, and logistics)
I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.
Tools And Platforms
Salesforce, Zendesk, CS Central, Salted, Adyen, Microsoft Office Suite (Word, Excel, Outlook)
Languages
Tamil
First Language
English
Intermediate (B1)
B1
French
Beginner
A1
Timeline
Customer Service Representative
Groupon Shared Services Pvt. Ltd.
11.2018 - Current
Customer Care Executive
Beachbody (Client Chat Process)
01.2018 - Current
Secondary School -
Kings Matriculation Higher Secondary School
Higher Secondary -
Kings Matriculation Higher Secondary School
Bachelor of Engineering - Information Technology
Sun College of Engineering and Technology
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