Summary
Overview
Work History
Education
Skills
Accomplishments Achievements Training
Ticketing Tools
Certification
Languages
References
Disclaimer
Timeline
Generic
Kranthi Kumar Gaddam

Kranthi Kumar Gaddam

Nellore

Summary

Seasoned IT Change Manager with extensive experience at Kyndryl Solutions, specializing in ITSM Change Management, Incident, and Problem Management. Demonstrated ability to automate processes, achieving over 30% improvement in operational efficiency while successfully guiding teams through agile transformations. Strong competency in stakeholder engagement and training, underscored by proven leadership and technical skills. Committed to fostering continuous improvement and innovation within IT environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Change Manager (Senior Associate II, Infrastructure Specialist)

Kyndryl Solutions Pvt. Ltd
Hyderabad
09.2021 - 02.2025
  • Driving the change management process smoothly as per the client's requirements
  • To make sure the teams are adhering to the process
  • Training the teams whenever required
  • Increasing operational efficiency
  • Automating the processes wherever required and feasible
  • Making the team agile

Change/Incident/Problem Management Team Lead (IT Quality Manager)

Achala IT Solutions Pvt. Ltd
Hyderabad
04.2018 - 05.2019
  • Driving the Change/Incident/Problem management process smoothly as per the client's requirements
  • To make sure the teams are adhering to the process
  • Training the teams whenever required
  • Increasing operational efficiency
  • Automating the processes wherever required and feasible
  • Making the team agile

Change & Incident Management Account Focal (Multiple Clients)

IBM India Private Limited
Chennai
04.2011 - 04.2018
  • Managing change implementation activities for the clients' right from initiation and planning through to deliver and implementation reducing the impact of change on the business
  • Planning all changes through stakeholder engagement, analysis and participation
  • Increasing operational efficiency
  • Reviewing points of resistance and then developing plans to address those areas of concern
  • Identifying change opportunities and root causes of processes that are to be changed
  • Defining the scope of the Change & Incident Management processes
  • Responsible for the functional design and management of any change & incident
  • Training and Influence staff and getting them onboarded for delivering Change Management
  • Developing project initiatives that improve performance
  • Preparing the forward schedule of changes & hosting pre-cab meetings
  • Making sure all approved change tasks entrusted to technical teams and external contractors are completed within agreed time scales
  • Providing updates and progress reports to the management
  • Managing stakeholder relationships

Education

MBA - Marketing

Presidency Business School
Bangalore
10-2010

Skills

  • ITSM Change Management Expert
  • Incident management
  • Problem management

Accomplishments Achievements Training

  • Part of the Idea Log Team in IBM & Kyndryl.
  • Completed multiple courses from Service Management perspective in Kyndryl.
  • Completed Diploma in Computer Applications.
  • Agile Certified by IBM.

Ticketing Tools

Impact, Remedy, CA Unicenter, AT&T Business Direct, ServiceNow

Certification

  • ITIL Foundation V3 & V4 Certified

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

References

Can be furnished up on request.

Disclaimer

I hereby declare that all the information furnished above is correct to the best of my knowledge.

Timeline

IT Change Manager (Senior Associate II, Infrastructure Specialist)

Kyndryl Solutions Pvt. Ltd
09.2021 - 02.2025

Change/Incident/Problem Management Team Lead (IT Quality Manager)

Achala IT Solutions Pvt. Ltd
04.2018 - 05.2019

Change & Incident Management Account Focal (Multiple Clients)

IBM India Private Limited
04.2011 - 04.2018

MBA - Marketing

Presidency Business School

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