Kreetika Chhabra
Summary
Dynamic and results-driven Team Lead committed to enhancing team success through diligent work, meticulous attention to detail, and superior organizational skills. Possesses in-depth knowledge of incident management, request handling, M365 account management, Azure AD, and is well-versed in ServiceNow. Demonstrates a proactive approach to learning and professional development within the service and IT industry. Eager to leverage expertise to drive operational excellence and foster an environment of continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Tata Consultancy Services
01.2022 - Current
- My role includes training and mentoring new hires and maintains Knowledge management system within the project.
- Expertise in AD, ITIL, ITSM tool, Service now.
- Expertise in Azure Active Directory, M365 account creation, M365 DL and shared mailbox development and powershell scripting.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Created and managing KB articles for the continuous process development.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with client to deliver timely and effective supply of services.
Software App Analyst
Accenture
05.2017 - 12.2021
- Increased customer satisfaction by resolving Incidents and service requests.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Manage, create and update Information about global users in ID management and Database Management.
- Manage and update data in MS excel.
- Rebuild code to fix runtime and communication error in the application. Monitoring alerts on various tools (Solarwinds, sitescope, storage etc.)
- Developed team communications and information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with Management to maintain optimum levels of communication to effectively and efficiently complete projects.
- Perform various tasks such as queue monitoring, incident assignment etc.
Process Associate
Genpact
11.2014 - 05.2017
- Work Profile Description
- A) Worked with Process for Technical Troubleshooting.
- B) Dealt with technical queries related to technical software.
- C) Fixed the Software related issues on Mobile technology.
- D) Got promoted to handle SME role.
- E) Handled newly launched sub software directly with clients on emails and web portal.
Education
B. Tech - Information Technology
Dronacharya College of Engineering
04.2014
Skills
- Knowledge Management
- Azure AD and M365 account administration
- Powershell
- Training and development
- Supervision
- Incidents management
Certification
- ITIL 4 certified.
- Az-900 (Azure fundamentals)
Timeline
Team Lead
Tata Consultancy Services
01.2022 - Current
Software App Analyst
Accenture
05.2017 - 12.2021
Process Associate
Genpact
11.2014 - 05.2017
B. Tech - Information Technology
Dronacharya College of Engineering
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Kimberly DroskiKimberly Droski
Food and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at TargetFood and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at Target