Goal oriented Senior Research Analyst with excellent analytical skills and over 2.5 years of experience in brand protection . Strong interpersonal skills and adept at identifying client needs and establishing procedures in compliance with standards.
Overview
4
4
years of professional experience
Work History
Research Analyst - I Senior Research Analyst - II
DIGITAL IP INSIGHTS PVT. LTD. (Authentix)
Noida
06.2022 - Current
Conducting data mining activities to examine, clean and validate the accuracy of data to ensure that it produces meaningful information
Monitoring fraud activities on 100+ marketplaces, related to research methodology and analytics techniques.
Ensured and maintained projected service level of 97% or above in the form of successful compliance rates
Collaborated with cross functional teams to develop and implement effective brand protection strategies
Created dashboards using large datasets displaying key performance indicators that were used by management for decision making purposes.
Generated ad hoc reports for senior executives summarizing the results of various studies conducted by the team.
Research Analyst
TRUE BUDDY CONSULTING PVT. LTD.
Noida
12.2021 - 06.2022
Carrying out discreet investigations on the internet and arming field agents with backend intelligence
Deploying team all over India and carrying out search and investigations based on the information given by clients
Travelling all over India and liaising with senior government official, District Magistrates, and police officials to carry out enforcement actions
Being well equipped with the product knowledge of our client companies mainly in agriculture, pharmaceuticals, alcohol, and E-commerce domains to fight against counterfeits
Associate
WIPRO LTD.
Delhi
08.2020 - 03.2021
Managing customer relations between through communication and helpful interaction using CRM
Analyzing customer data to identify trends resulting in successful online resolution rate of 98% or above
Providing product price information to the customers, prioritizing tasks to meet deadlines, pitching in to assist others with project duties.
Assistant Project Officer at NSW - Department of Planning & Environment - Delivery Coordination Digital and Insights (DCDI) – Program Coordination Office (PCO)Assistant Project Officer at NSW - Department of Planning & Environment - Delivery Coordination Digital and Insights (DCDI) – Program Coordination Office (PCO)