Madan Kumar Jha
Anand
Summary
Dynamic and result-driven Restaurant Manager with over 15 years of experience in the hospitality industry. Adept at leading multi-cuisine restaurant operations, managing large teams, and ensuring exceptional guest experiences. Recognized for strong leadership, staff mentoring, and consistent achievement of operational excellence.
Overview
17
17
years of professional experience
Work History
Assistant F&B Manager
Madhubhan Resort & Spa
Anand
04.2023 - Current
- Implemented cost-saving measures, reducing waste and improving inventory management practices.
- Launched successful seasonal promotions that attracted repeat business from loyal customers while generating new clientele interest.
- Contributed to increased revenue by promoting upselling strategies among team members.
- Established strong relationships with suppliers, negotiating favorable terms for pricing and delivery schedules.
- Maintained strict compliance with health and safety regulations through regular training sessions for staff members.
- Oversaw special events planning, ensuring seamless execution of catering services and customized menus for clients' needs.
Restaurant Manager
Madhubhan Resort & Spa
Anand
04.2021 - 03.2023
- Directed food and beverage operations with a focus on optimizing guest satisfaction and driving revenue growth.
- Developed and implemented strategic plans to enhance the dining experience and meet financial targets.
- Collaborated with culinary and service teams to ensure seamless execution of menus and service standards, resulting in elevated guest experiences and increased profitability.
- Led a team of hospitality professionals to deliver exceptional dining experiences, focusing on guest satisfaction and service excellence.
- Implemented effective communication strategies to ensure seamless coordination among staff members, resulting in smooth operations and positive guest feedback.
F&B Executive
Madhubhan Resort & Spa
Anand
04.2017 - 03.2021
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Sr Captain
Madhubhan Resort & Spa
Anand
04.2013 - 03.2016
Captain
Holiday Inn Agra
Agra
04.2011 - 03.2013
Tr Captain
Holiday Inn Agra
Agra
11.2009 - 03.2011
Senior Steward
Holiday Inn Agra
Agra
11.2008 - 06.2009
Asst Steward
Holiday Inn Agra
Agra
11.2008 - 06.2009
- Got the cross training in front office.
- Open and setup restaurant either newly open or renovated.
Education
Diploma - Computer Science
L.C.C.
Madhubani, Bihar06.2009
B.Sc. Degree - Hotel Management, Catering Technology & Tourism
Institute of Hotel Management
Varanasi, U.P.09.2008
Graduation - History
L.N.M. University
Darbhanga, Bihar01.2000
Intermediate -
Bihar Board
Patna, Bihar01.1998
Matriculation -
Bihar Board
Patna, Bihar01.1998
Skills
- Ability to work in team
- Ability to work independently
- Strong willingness to learn new skills and abilities
- Sales team collaboration
- Team leadership
- Customer relationship management
- Problem solving
- Time management
- Conflict resolution
Personal Information
Date of Birth : 2nd January, 198
Father’s Name : Mr. Subha Chandra Jha
Hobby : Telling Jokes
Address - Madhuban Resort & Spa Vidyanagar, Anand, Gujarat
Languages
- English
- Hindi
- Gujarati
Accomplishments
- Best employee of the year 2022 to 2023.
- Best employee of the Month in August 2011.
- Appreciation certificate for the best employee 2018.
- Got the special appreciation mail from Singapore Airlines for the best service.
- Achieved the all Outlets Budget every year.
Training
22 Weeks, Holiday Inn Agra, All four major departments
Timeline
Assistant F&B Manager
Madhubhan Resort & Spa
04.2023 - Current
Restaurant Manager
Madhubhan Resort & Spa
04.2021 - 03.2023
F&B Executive
Madhubhan Resort & Spa
04.2017 - 03.2021
Sr Captain
Madhubhan Resort & Spa
04.2013 - 03.2016
Captain
Holiday Inn Agra
04.2011 - 03.2013
Tr Captain
Holiday Inn Agra
11.2009 - 03.2011
Senior Steward
Holiday Inn Agra
11.2008 - 06.2009
Asst Steward
Holiday Inn Agra
11.2008 - 06.2009
Diploma - Computer Science
L.C.C.
B.Sc. Degree - Hotel Management, Catering Technology & Tourism
Institute of Hotel Management
Graduation - History
L.N.M. University
Intermediate -
Bihar Board
Matriculation -
Bihar Board