Kripa Tamboskar
Mumbai
Summary
Dedicated Team Leader with expertise in customer service, quality assurance initiatives, issue resolutions. Manned and provided feedback to on Job Trainees. Effectively handled all assigned responsibilities to deliver positive results. Ability to adapt to changing work environment and good communication and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Team Leader
TECH Mahindra
Mumbai
04.2023 - Current
- Established clear expectations for the team and providing guidance when needed.
- Conduct weekly meetings with team members to discuss issues, provide guidance, and review progress against goals.
- Co-ordinate with the senior management on plans aimed at increasing efficiency in the team.
- Provide updated reports to the senior leadership on team progress.
- Maintain positive working relationship with fellow staff, team and management.
Team Coach
TECH Mahindra
Mumbai
10.2021 - 03.2023
- Conducted team meetings to discuss performance and set goals.
- Created reports summarizing progress.
- Implemented strategies to improve overall team performance.
- Provided coaching and feedback to the team and monitored progress accordingly.
- Awarded quarterly and yearly best team coach awards for 2021-22.
Senior Customer Service Associate
TECH Mahindra
Mumbai
09.2011 - 09.2021
- Resolving customer queries related to billing and network issues and upselling of contracts in the I Phone department.
- Guided team in handling customer call escalations, mentoring new colleagues on customer service.
- Volunteered to handle complaints and issues for manager during busy time periods.
Customer Service Associate
3 Global Services Ltd.
Mumbai
12.2006 - 05.2011
- Worked as a Customer Service Associate resolving customer queries related to network, billing and other services related to a telecom industry and upselling of contracts in Customer Options Team Ecare process.
- Awarded as the best customer service advisor for 2010-11 and also was a part of the Dream Team Award for the team.
- Supporting the Supervisor in maintaining SLA for the team, Manning the team and guiding the new CRA to understand the process.
- Preparing day to day reports for the management and taking briefings for the team and handling month to month roster.
Customer Service Associate
Wipro BPO
Mumbai
09.2005 - 11.2006
- Worked as a Customer Service Associate resolving queries of customers related to credit cards and upselling in the credit card activation team for American Express Bank in the USA.
- Promoted to handle and mentor a team of 15 Advisors (on job trainees) which included Call listening and giving quality feedback.
- Helping them to understand the process and challenges relating to credit card business for American Express Bank
Customer Service Associate
Zenta Ltd.
Mumbai
01.2005 - 08.2005
- Worked as a Customer Service Associate in the Collections department related to credit cards for Chase Bank
- Followed-up with customers for outstanding credit card payments.
- Educated customers on how late fees are applied and how those fees can be avoided through timely payments.
Accounts Executive
Smitesh C. Shah & Co. (Chartered Accountant)
06.2002 - 12.2004
- Maintained day to day Bank & Cash Transactions in Tally 5.4
- Processing Creditors, Debtors and Employees Payments
- Maintained Balance sheets for Small Scale Business
- Filing Returns for Individuals and Small Scale Organization
- Responsibility of training Accounts and Finance related process to other employees
Education
Bachelor of Commerce -
Mumbai University
Mumbai, MH01-2002
Skills
- Team Supervision
- Quality Improvement
- Documentation And Reporting
- Coaching and Mentoring
Qualification
Mumbai University, 2002 Bachelors in Commerce (B. Com.)
Personal Information
Date of Birth: 06/14/1982
Timeline
Team Leader
TECH Mahindra
04.2023 - Current
Team Coach
TECH Mahindra
10.2021 - 03.2023
Senior Customer Service Associate
TECH Mahindra
09.2011 - 09.2021
Customer Service Associate
3 Global Services Ltd.
12.2006 - 05.2011
Customer Service Associate
Wipro BPO
09.2005 - 11.2006
Customer Service Associate
Zenta Ltd.
01.2005 - 08.2005
Accounts Executive
Smitesh C. Shah & Co. (Chartered Accountant)
06.2002 - 12.2004
Bachelor of Commerce -
Mumbai University
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