Krishan Kant
Subject Matter Expert (Team Coach)
New Delhi,Delhi
Summary
A result-oriented professional with 5 years of experience in the areas of Project Management, Transition of New Work, Operations Management, Documentation of Project, SOP Documentation, Organizational Training, Migrations/Transitions support, Stakeholder Management, Preparation of Dashboards & Reports and Team Management. Currently working with Sunlife since Sep'2020 as Subject Matter Expert (Team Coach). Excellent Interpersonal Communication, People Management, and Vendor Management skills with proven abilities in Customer Relationship management.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Subject Matter Expert (Team Coach)
Sunlife
Gurgaon
09.2022 - Current
- Process Developer | Process trainer | Project management | Client Management | SLA management | Team Escalation | Deadline Driven | Quality audit | QC reporting
- Responsible for GRS processing like enrolment and financial transactional sub-process, withdrawals & Inter-client transfer.
- Responsible for creating/maintaining SOP documentation and train executioners on all sub-processes.
- Responsible for Onboarding new hires and their training orientation program for GRS.
- Identifying client specific workflow changes and implement it in the PN's (JDI) and work on improvisation projects with business excellence team.
- Responsible for financial management of the retirement funds of the End customers by processing their request accurately.
- Responsible for managing the operation team as Lead and trainer, providing feedback as required and training new resources.
- Working closely with Delivery Manager/Director to improve the process and learn/enhance managerial Skill.
- Create process definition documents by running workshops with Onshore Team to understand end to end processes while identifying any automation blockers.
- Provide regular status update to Leaders & Onshore Partners. Preparation and circulation of key reports including Project Status Reports, RCAs, SLGS-BP deck, etc.
- Responsible for Team SLA's/KPI's.
- Profile includes planning, Scheduling, Execution & Measuring process training for Canada/US Operations.
- Profile includes create documentation of business processes and provide training on new or enhanced processes. Identify process deficiencies and support Best Practice Specialists (on/off shore) in the process review, development and roll-out of new processes.
- Valuation of the Projects & Analysis of Hard $ Savings and Handling best practice team at offshore.
- Escalated issues to Senior Management whenever needed.
- Mentored team members to develop their skills and advance their careers within the organization.
- Led a team of 21 members to achieve their professional goals.
- Enhanced team productivity by leading specialized training sessions on innovative industry practices.
- Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Process Associate
Sunlife
Gurgaon
01.2021 - 09.2022
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Education
MBA - Banking & Finance
01.2021
BBA - Business Administration And Management
01.2017
12TH - Commerce
05.2014
10th -
04.2012
Skills
Certification
Completed Certificate program in Basic & Advance Insurance programme
Accomplishments
- Part of Nigo projects, completed successfully (NIGO Reduction and Reduction in progression).
- Process Improvement Idea has already been implemented in the process for better client experience.
Disclaimer
I hereby declare that the information given above is true at the best of my knowledge.
Timeline
Subject Matter Expert (Team Coach) - Sunlife
09.2022 - Current
Senior Process Associate - Sunlife
01.2021 - 09.2022
IGNOU (Indira Gandhi National Open University) - MBA, Banking & Finance
JMI (Jamia Millia Islamia) - BBA, Business Administration And Management
Sarvodaya Bal Vidyalaya - 12TH , Commerce
Sarvodaya Bal Vidyalaya - 10th,
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