Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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KRISHAN KUMAR

KRISHAN KUMAR

Vill- Bai Jatt Teh - Hindaun City

Summary

Logistics professional with expertise in team leadership and operational efficiency at Ecol Express. Proven ability to monitor performance and resolve issues, resulting in enhanced team productivity through effective incentive structures. Dedicated to optimizing processes and delivering exceptional customer service for improved outcomes.

Overview

6
6
years of professional experience

Work History

Hub Incharge

Ecol Express (Braazo delivery Service pvt Ltd)
05.2023 - Current
  • Managing a team of 10-15 Riders team directly on a daily basis, attendance to be maintained demand on a daily basis.
  • Conducting classroom/ DC training.
  • Conduct the feedback from ground team and understand problem area.
  • Managing Responsible for managing end to end logistics operations, inbound and outbound of shipments /operations of Distribution Center.
  • Ensures quality check of all shipments/bags and ensures zero missing shipments in value and numbers.
  • Design and rollout of a Incentive structure that motivates and rewards the desired behaviors and performance of off roll staff and adheres to pre-defined procedures.
  • Provides accurate & timely feedback and participates in continuous improvement initiatives related to employee, team & operational targets.
  • Leading a team to optimize efficiency of operations and achieve the performance target.
  • Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business & operations metrics.
  • Generates a Daily MIS reports for better Service results, Trains the Ground Staff & Supervisors on the new changes & for better performance.

Disbursement officer

Laxmi India Finleasecap Pvt Ltd
08.2022 - 05.2023
  • Responsible for Branch Audit and Compliance.
  • Team managing and building.
  • Issuance of Demand Drafts/ Pay Orders within prescribed TAT. Ensure highest level of customer service.
  • Management of Clearing, Collection Cheques, Foreign currency cheque collections.
  • Monitor all complaints received and ensure that complaints are closed within stipulated TAT and check with the customers if the process of complaint resolution has been managed well.
  • Ensure that the customers are adequately serviced and appropriate products sold to them in a customer friendly environment.

Center Manager

Delhivery Pvt. Ltd.
Jaipur
09.2019 - 09.2021
  • Oversaw logistics operations, directing a team of 8-10 field executives for streamlined forward and reverse logistics.
  • Validated quality assurance and precision of shipments through regular monitoring and assessments.
  • Streamlined operational processes to elevate efficiency and service quality.
  • Monitored daily performance reports, pinpointing, and executing enhancements.
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
  • Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
  • Created operational plans for the center in order to maximize efficiency and productivity.

Education

Bachelor of Arts (BA) -

Maharaja Agrasen Himalayan Garhwal University

Sr. Secondary -

Rajasthan Board
Ajmer

Secondary -

Rajasthan Board
Ajmer

Skills

  • Logistics management
  • Team leadership
  • Operational efficiency
  • Customer service
  • Performance monitoring
  • Time management
  • Communication skills
  • Staff development
  • Problem resolution
  • Comprehensive problem-solving abilities
  • Excellent verbal and written communication skills
  • Hard worker

Languages

  • English
  • Hindi
  • Local

Personal Information

  • Hobbies: Listening to music
  • Father's Name: Shri Govind Singh
  • Mother's Name: Smt. Amarvati Devi
  • Date of Birth: 07/15/95
  • Nationality: Indian
  • Marital Status: Married

Timeline

Hub Incharge

Ecol Express (Braazo delivery Service pvt Ltd)
05.2023 - Current

Disbursement officer

Laxmi India Finleasecap Pvt Ltd
08.2022 - 05.2023

Center Manager

Delhivery Pvt. Ltd.
09.2019 - 09.2021

Bachelor of Arts (BA) -

Maharaja Agrasen Himalayan Garhwal University

Sr. Secondary -

Rajasthan Board

Secondary -

Rajasthan Board

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KRISHAN KUMAR