Krishan Kumar

• Performing RDL (Responsible delivery lead) role
• Performing TDA (Technical design authority) role
• Working as GFG (Going for growth) champion leading/ guiding team in identifying commercial opportunities during delivery phase
• Global customer management, requirement gathering, solution discussion, CCN (Change control note) discussion
• Providing technical and design support to sales and win new business teams
• Resource planning/ optimization/ skill matrix management
• Providing performance review feedbacks
• Prepare/ Peer review HLD/ LLD / TSD document for T&T and in-life projects
• Prepare implementation plan, SOPs, HA/DR handouts
• Prepare HLD/LLD for network transition, transformation and in-life projects
• Implement design Gold standards and achieve RFT (Right first time) target of 95%
• Leading account transition, Network transformation and green field implementation
• Leading complex implementations and escalation point for SD/ L3 teams
• Managing security audits

Major Accounts:

• FedEx APAC | DP DHL | DKSH | Rolls Royce | Emirates

People Management:

• Managed team of technical resources
• Performance reviews and appraisals
• Conducted team meetings and updated members on best practices and continuing expectations
• Discovered training needs and provided coaching
• Project resource management
• Stake holder management
• Vendor management

Project Implementation & Operational support:

• Design/ Build/ Upgrade enterprise and data centre network infrastructure
• Design/ Build load balancer solutions for mission critical applications
• Configured BGP, OSPF, STP, VTP, VLANs, Multicast in enterprise and data centre network infrastructure
• Prepared FW rules for applications in DMZ and for external access infrastructure
• Design/ Build corporate Wi-Fi solution
• Managing & maintaining high availability network infrastructure of Colt office and data center network which includes LAN, WAN, LBs, VPN, CCM and Wi-Fi infrastructure
• Managing high availability Wi-Fi network consisting of Cisco 4400 WLCs
• Managing cisco ACE load balancers serving production and non-production environments of mission critical applications
• Managing VOIP infrastructure consisting of CUCM & IPCC express, Unity server, SIP based PBX, Voice Gateways, ISDN circuits, H.323 & SIP trunks
• Maintaining 99.99% availability for colt offices & data centres network Infrastructure
• Managing vendors like Cisco, telecom service providers, hardware vendors, cabling vendors and other service providers
• Following ITIL framework-based processes like incident management, problem management and change management etc.

• Built and Supported Convergys Enterprise LAN & WAN network

• Built and Supported Enterprise Systems, Mailing, LAN & WAN Infrastructure

• Supported customer desktop & server systems