Krishanu Modak
Head Sales And Operations
Kolkata
Summary
Head Sales and Operations leading 5%–10% monthly revenue growth across education programs through sales strategy, CRM implementation, and territory planning. Builds and coaches 11+ staff across cross-functional teams to improve client engagement, reporting accuracy, and service delivery. Aligns market analysis and performance reviews with expansion goals for course offerings and partnerships.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Head Sales and Operations
Bijoy Capital Institute of Professional Learning
11.2025 - 07.2026
- Developed and executed sales strategies to drive revenue growth across diverse educational programs.
- Led cross-functional teams to enhance client engagement and improve service delivery.
- Analyzed market trends to identify opportunities for expanding course offerings and partnerships.
- Mentored and trained sales staff, fostering a high-performance culture within the team.
- Implemented CRM systems to streamline sales processes, improving tracking and reporting accuracy.
- Conducted regular performance reviews, providing feedback to optimize team productivity and success.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Manager
Edbridge Learning Pvt Ltd
02.2025 - 06.2025
- Managed day-to-day operations of the center, ensuring smooth functioning and adherence to company policies. Led and supervised a team of counselors, trainers, and support staff, fostering a collaborative and high-performance environment. Developed and maintained relationships with educational institutions, corporates, and other stakeholders to drive business growth. Coordinated and conducted training sessions for staff to enhance their skills and knowledge. Monitored and evaluated team performance, providing feedback and implementing corrective actions as necessary. Ensured compliance with organizational standards and regulatory requirements prepared and submitted regular reports to senior management. Addressed and resolved customer concerns and provided promptly to maintain high satisfaction levels.
Senior Admissions Officer
Indian Institute of Commerce Lakshya
02.2024 - 12.2024
- Counseled prospective students and parents on course offerings, career pathways, and enrolment processes, contributing to high lead-to-admission conversion rates.
- Handled end-to-end admission procedures including application review, eligibility checks, and onboarding support.
- Managed inbound and outbound communication with leads via calls, emails, and CRM platforms to nurture and convert interest into enrolments.
- Maintained accurate records of student interactions, documentation, and application status for compliance and reporting.
- Provided regular updates to the admissions manager on performance metrics, challenges, and student feedback.
Deputy Manager
Frankfinn
02.2023 - 02.2024
- Drove B2C and institutional client acquisition for Ed-Tech solutions, contributing to a consistent 15–25% increase in monthly enrollments and subscriptions.
- Conducted in-depth market research to identify potential schools, colleges, and individual learners for strategic outreach and conversion.
- Delivered impactful product demonstrations and academic solution presentations tailored to client needs, ensuring high engagement and trust.
- Collaborated with academic consultants, content teams, and operations to deliver customized learning experiences for newly acquired clients.
Center Head
George Telegram Training Institute
01.2023 - 02.2023
- Operation, Sales, Marketing, counseling, Team Leader
Center Head
Anandam Education Centre
11.2014 - 11.2021
- 1. Assist college students with the broad range of academic matter. 2. Help students select courses and ensure chosen classes confirm with the recommended academic plan for the students major so the student will meet graduation requirement. 3. Contacts all leads generated through various mediums and also expand the database by employing various techniques to generate leads. 4. Employee effective consultative techniques including pre-call planning and productive questioning strategies that lead to winning business. 5. Following the primary four steps of counselling that is opening probing and closing. 6. Responsible to generate revenue for the company and create value adding by building brand reputation. 7. Giving valuable advises and counselling on the courses offered by the company to every single lead generated via various media. 8. Assesses students interest aptitudes and abilities in order to assist academic and career planning. 9. Plan and implements programs to help students with academic and career decisions. 10. Maintaining appropriate files and records by creating different reports and feedbacks via emails and phone.
Education
MBA/PGDM -
Calrox Teachers University
Ahmedabad01-2014
B.B.A./B.M.S. - Bachelor of Business Admin / Mgmt Studies -
NIIS INSTITUTE OF INFORMATION AND MANAGEMENT
Bhubaneswar01-2012
12th - English
DAV Public School
Rupnarayanpur, India01-2007
10th - English
DAV Public School
Asansol, India01-2005
Skills
CRM proficiency
Sales presentations
Strategic planning
Team leadership
Operations management
Sales operations
Negotiation expertise
Key account growth
Business development
Strategic & analytical skills
Revenue forecasting
Pipeline forecasting
Go-to-market strategy
Territory management
Budget management
QUALITIES
- Core Leadership Qualities
- Strategic Business Planning & Execution
- Revenue Growth & P&L Management
- Cross-Functional Team Leadership
- Performance-Driven Culture Builder
- Data-Driven Decision Making
- High-Level Negotiation & Closing Skills
- Change & Process Management
- Sales Leadership Strengths
- B2C / B2B Sales Strategy Development
- Channel & Partnership Expansion
- Lead Generation & Conversion Optimization
- Sales Funnel & CRM Management
- Target Achievement & Forecasting
- High-Ticket Sales & Enterprise Closures
- Market Expansion & Territory Development
- Operations Excellence
- SOP Development & Process Automation
- KPI & Dashboard Monitoring
- Vendor & Stakeholder Management
- Cost Optimization & Budget Control
- Operational Risk Management
- Scalability Planning
- Quality Control & Service Delivery Monitoring
Timeline
Head Sales and Operations
Bijoy Capital Institute of Professional Learning
11.2025 - 07.2026
Manager
Edbridge Learning Pvt Ltd
02.2025 - 06.2025
Senior Admissions Officer
Indian Institute of Commerce Lakshya
02.2024 - 12.2024
Deputy Manager
Frankfinn
02.2023 - 02.2024
Center Head
George Telegram Training Institute
01.2023 - 02.2023
Center Head
Anandam Education Centre
11.2014 - 11.2021
MBA/PGDM -
Calrox Teachers University
B.B.A./B.M.S. - Bachelor of Business Admin / Mgmt Studies -
NIIS INSTITUTE OF INFORMATION AND MANAGEMENT
12th - English
DAV Public School
10th - English
DAV Public School