Milind Arvind Mahale
PUNE
Summary
Seasoned Head Sales Operations with a proven track record of profitable growth at SKF Engg and Lubrication India Pvt Ltd, adept in Sales Management and Stakeholder Management, Cross Functional Leadership. Spearheaded a team to drive 140 Crs in annual order book execution, achieving >90% forecast accuracy. Excelled in enhancing customer experience through digitalization, showcasing leadership and strategic planning skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for leadership , team management and communication .
Overview
19
19
years of professional experience
Work History
Head Sales Operations
SKF Engg and Lubrication India Pvt Ltd
Pune
04.2024 - Current
- Impact Areas : Order Book Management , Customer Service , Distribution Development , Project Management , Profitability and Inside Sales
- Business Size : 150 Crs
- Team : Head Distribution , Team Lead Customer Service , Manager – Project Sales , Manager Inside Sales
- Managing 140 Crs annual order book execution ( 60 Crs spares, 80 Crs through direct KAM)
- Distribution network rationalization and development through digital channels
- Inside sales with 7.5 Crs worth of leads converted to spares orders
- Customer service management with Quotation to Cash turn around time and receivables management
- Digiconnect platform implementation for seamless order processing from distributors
- > 90 % forecast accuracy on month on month billing
- Distribution assessment through CRISIL and 3 tier modeling and incentive program
- Project management dashboard for internal stakeholders detailing (various order to cash phases)
- Cost Savings projects through various initiatives
- Digitalisation projects for increasing customer experience and brand value
- 48 hrs TAT for escalations , order booking and quotations
Regional Head Mining and Key Accounts
Hyundai Construction Equipment India Pvt Ltd
05.2021 - 03.2024
- Impact Areas : Profitability ,Market Share , Dealer Management , Product Management , Training and Development and Inside Sales
- Business Size : 50 Crs
- Team : Area Manager Sales , Parts Manager , Service Manager
- Managing segment key accounts in granite , infra and irrigation
- Product management , seeding of HX380L and HX360 L excavator and development of mining HX520L and Wheel Loader
- Promotion activities as per marketing plan through dealerships
- Product launches in Hassan , Salem , Vijaywada , Vizag with sales of approx
- 23 nos HX380/HX360 L combined
- Product improvement projects for improving end user satisfaction
- Improving parts stocking and service contract penetration in end user segments
- Operator training programs and dealer satisfaction incentive programs for improving focus
Divisional Manager Mining
TATA Hitachi Construction Machinery Company Private Limited
Bangalore
09.2018 - 03.2021
- Impact Areas : Order Book Management , Customer Service , Distribution Development , Project, Profitability , Product Management and Inside Sales
- Business Size : 100 Crs
- Team : Key Account Manager , Service Contract team
- Parts Manager
- Managing segment key accounts in mining and cement for South ,East and Central
- Pipeline management and promotion of mining HEX ZX470 , ZX650 , ZX870 and EX1200
- Promotion of service contracts and acting as solution co Ordinator with customer and various stakeholders of organization
- Part of team that sold approx
- 100 nos annual volume of mining machines in territory
- Packaged annual maintenance contract with approx
- 40 % sales volume covered under maintenance contracts
Asst Divisional Manager Channel Management and Dealer Development
TATA Hitachi Construction Machinery Company Private Limited
Bangalore
04.2013 - 12.2017
- Impact Areas : Key Account Management , Service Management
- Lifecycle management of a network of 41 dealers across India & 3 overseas; prospecting, recruitment, development, operating viability, evaluation & engagement
- Responsible for selection, development, evaluation, compensation, channel finance, management review on dealership performance & compliance
- Development of a contemporary Channel Charter for end to end documentation of dealer processes
- Evolution of company commission structure to support dealer business viability
Senior Manager Sales
TATA Hitachi Construction Machinery Company Private Limited
Bangalore
09.2008 - 04.2013
- Key account management for infra customers in AP and Telangana
- Mining customer base expansion in Hyderabad
- Breakthrough orders in key customers in mining VPR Mining , AMR and granite Dinesh Granites etc
- Part of team participated in multiple orders and enquiries for mining HEX in NMDC and SCCL
Area Sales Manager
Volvo Trucks
02.2008 - 09.2008
- Mining Trucks Sales and Promotion in mining segment of AP and Telangana
Dealer Account Manager – Nellore
TATA Hitachi Construction Machinery Company Private Limited
Nellore
06.2006 - 01.2008
- Managing dealership business for Srinidhi Earthmovers , Nellore
- TATA Hitachi Dealership
Education
PGDBA -
SDM – IMD
Mysore01.2006
BE -
MIT Manipal
01.2004
Pre University College -
St Aloysius
Mangalore01.2000
High School -
St Aloysius
Mangalore01.1998
Skills
- Sales Management
- Profitability
- Planning and Process Management
- Brand Management
- Customer service
- Supervision and leadership
- Organization and time management
- Attention to detail
- Networking
- Flexible and adaptable
- Customer management
- Partnership forging
- Goal Setting and Development
- Stakeholder management
- Target driving
- Strategy conception
- Team management
- Interpersonal skills
Languages
- English
- Hindi
- Kannada
- Telugu
- Konkani
Personal Information
Date of Birth: 07/08/82
Native
Karwar, Karnataka
Timeline
Head Sales Operations
SKF Engg and Lubrication India Pvt Ltd
04.2024 - Current
Regional Head Mining and Key Accounts
Hyundai Construction Equipment India Pvt Ltd
05.2021 - 03.2024
Divisional Manager Mining
TATA Hitachi Construction Machinery Company Private Limited
09.2018 - 03.2021
Asst Divisional Manager Channel Management and Dealer Development
TATA Hitachi Construction Machinery Company Private Limited
04.2013 - 12.2017
Senior Manager Sales
TATA Hitachi Construction Machinery Company Private Limited
09.2008 - 04.2013
Area Sales Manager
Volvo Trucks
02.2008 - 09.2008
Dealer Account Manager – Nellore
TATA Hitachi Construction Machinery Company Private Limited
06.2006 - 01.2008
PGDBA -
SDM – IMD
BE -
MIT Manipal
Pre University College -
St Aloysius
High School -
St Aloysius
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