Summary
Overview
Work History
Education
Skills
Professional Highlights
Languages
Accreditations
Personal Information
Timeline
Generic
Krishna AVV

Krishna AVV

Hyderabad

Summary

Dynamic Salesforce Associate Director with a proven track record at Prodapt Solutions, enhancing operational efficiency and achieving 98% milestone adherence. Expert in Agile project management and client relationship management, I spearheaded initiatives that improved customer satisfaction by 14% YoY, demonstrating strong leadership and strategic solution design skills.

Overview

19
19
years of professional experience

Work History

Associate Director Salesforce

Prodapt Solutions Pvt Ltd
10.2024 - Current
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Participated in staff meetings, working groups or task forces to implement strategic initiatives.
  • Coordinated daily operations and managed workflow to enhance productivity.
  • Created effective communication channels between different departments in order to facilitate collaboration.

Senior Project Manager Salesforce

Prodapt Solutions Pvt Ltd
Hyderabad
08.2022 - Current
  • Successfully implemented Salesforce Sales Cloud, Service Cloud, Communication Cloud, for various Fortune 500 clients including Telco,IT,Transport industries.
  • Designed and tracked various Agile metrics suitable for the program to improve better customer satisfaction levels which resulted in the ranges of 11%-14% YoY increase for last 2.5 years successively
  • Enhance operational efficiency and service quality by implementing best practices and other process improvement initiatives resulting in Achieving 98-99% of milestones on time
  • Managed changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance
  • Developed comprehensive monitoring of risks, issues, dependencies, contingency plans, and resources to remove 98% of roadblocks.
  • Reduced the number of customer support requests by 14% year over year by fine-tuning documentation and through various Business user's workshops
  • Spearheaded documentation overhaul, resulting in a 10% improvement in employee performance scores
  • Designed and implemented new training programs, decreasing learning cycle turnover by 33%, and performed a variety of complex tasks involving administrative, analytical, and staff management
  • Follow up with the concerned stakeholders in ensuring compliance with the project delivery schedules and other SLA parameters across the assigned project phases
  • Assess team performance and render productivity enhancement feedback
  • Organize training sessions for the team members based on the identified training needs and other related factors
  • Prepare and present various status reports to the senior management and other stakeholders to enable effective decision-making

Project Manager Salesforce

Mindtree
04.2013 - 08.2022
  • Interacted with the clients for collating and evaluating requirements and rendering customized solutions
  • Enhance client satisfaction by aligning the project deliverables to the business requirements of the clients
  • Rendered consultancy to the client and the senior management in resolving critical technical issues and ensuring seamless operations
  • Highlighted critical technical issues and other operational bottlenecks to the senior management for implementing effective remedial measures
  • Ensured compliance with SOX PMO standards, guidelines, and regulatory requirements for each program delivery
  • Extensive experience with core PM tools including Service Now, Microsoft Project Server, Microsoft Project Professional, Microsoft SharePoint, Microsoft Office Professional

Senior Consultant

Hitachi Consulting Pvt Ltd
Hyderabad
06.2010 - 08.2012

Technical Analyst

Hewlett -Packard Global Soft
Bangalore
07.2006 - 02.2010

Education

Bachelor Of Engineering -

National Institute of Technology (NIT)
Surat, Gujarat, India

Skills

  • Agile Project Management
  • IT Managed Services
  • Customer Relationship Management
  • SLA Compliance
  • IT Operations Management
  • Agile (Scrum) Methodologies
  • Development Life Cycle (SDLC)
  • Design/Execute Strategic Solution
  • Client Interaction
  • Team Building & Leadership
  • Oracle
  • Salesforce(Vlocity) implementations
  • Agile project management
  • Change management
  • Risk management
  • Performance assessment
  • Client relationship management
  • Process improvement
  • Stakeholder engagement

Professional Highlights

  • Managed an annual program budget of $5M+ with a combination of Strategic as well as Application Management services projects.
  • Acted as Trusted partner for Senior Directors within client organization as well as in the organization with an ability to drive strategic initiatives. Demonstrated ability to generate leads through established network.
  • Reduced the number of customer support requests by 14% year over year by fine-tuning documentation and through various Business user's workshops.
  • A proactive Team Leader, capable of driving the team to performance excellence and skilled at tasking, monitoring, feedback, client coordination, issue resolution, skill upgrade, motivation, and mentoring.
  • Designed and implemented new training programs, decreasing learning cycle turnover by 33%, and performed a variety of complex tasks involving administrative, analytical, and staff management.
  • Provided leadership Project Managers/Business Analysts/Tech Leads in running the delivery and operations and drive the architecture, build, testing, with an aim to meet and exceed the customer needs, as well as internal KPIs to improve operations efficiency.
  • Designed and tracked various Agile metrics suitable for the program to improve better customer satisfaction levels which resulted in the ranges of 11%-14% YoY increase for last 2 years successively.
  • A cohesive Team Player, with a technology focus as well as an analytical & problem-solving attitude and having innovation, negotiation, planning, multi-tasking, decision-making, communication, and interpersonal skills.
  • International Experience: New Jersey, Cincinnati (USA), Abu Dhabi (UAE) over 5 years.

Languages

  • English
  • Hindi
  • Telugu

Accreditations

  • Certified Scrum Master (Agile - CSM), India, 01/01/21
  • Dell Boomi, USA, 01/01/21
  • Salesforce Marketing Cloud, USA, 01/01/19
  • Certified SAFe 4.0 Scrum Master (Agile - SSM), USA, 01/01/18

Personal Information

  • Passport Number: C8417777
  • Date of Birth: 07/18/78
  • Nationality: India

Timeline

Associate Director Salesforce

Prodapt Solutions Pvt Ltd
10.2024 - Current

Senior Project Manager Salesforce

Prodapt Solutions Pvt Ltd
08.2022 - Current

Project Manager Salesforce

Mindtree
04.2013 - 08.2022

Senior Consultant

Hitachi Consulting Pvt Ltd
06.2010 - 08.2012

Technical Analyst

Hewlett -Packard Global Soft
07.2006 - 02.2010

Bachelor Of Engineering -

National Institute of Technology (NIT)

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Krishna AVV