Krishna Chandra

Client - DNB Bank ASA. (May 2021 - Present), Batch Operations Lead

• Completed AutoSys infrastructure migration from on-premises data centre to Azure cloud
• Leading Batch Support team, which is responsible for managing non-mainframe batch processing in DNB
• Optimized response time of high & regular severity incidents with increased awareness in team
• Identified root causes of recurring problems to implement effective solutions
• Reduced processing time by analyzing job schedules and implementing appropriate modifications
• Leading the continuous auditing of the Batch infrastructure, helped to keep the environment hygienic & reduced the unwanted cost associated with redundant resources.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
• Established milestones and objectives based on input from functional areas and stakeholders
• Identified program obstacles and communicated possible impacts to team
• Led improvement initiatives to advance operational efficiencies
• Automated monitoring and security measures to reduce required employee attention
• Installed system updates to address vulnerabilities and reduce security issues
• Used Confluence and Service-now to document internal procedures and monitor daily reports
• Provided daily support with escalated ticket resolution and liaised with business and technical leads

Client - Morgan Stanley (Sep 2007 - April 2021), Production Support Engineer

• Migrated code repository from Perforce into GIT.
• Set up CI/CD pipeline via Jenkins jobs for automated build & deployments of git projects.
• Led hardware refresh, replaced old physical servers with new VM servers.
• Reduced 1000+ noise alerts, by doing effective problem management.
• Automated several manual tasks via Perl scripting and saved manual effort & time.
• Incidents management to track outage & communicate effectively to all stakeholders.
• Support business & developer queries on Production Trading application & infrastructure.
• Build new platform for Testing as per user demands
• Manage Application Entitlements - Grant, Revoke, Audit
• Perform Ready For Business checks to identify any prod issue proactively
• Perform periodic DB refresh for non-prod environments
• Perform periodic audit of alert trends to identify potential issues in production application.
• Automated and implemented system backup and recovery procedures
• Documented project design for reference and future use cases
• Drove project lifespan from concept to final roll-out in development and deployment