Krishna Chavan
Mumbai
Summary
Dynamic Operations Manager with a proven track record at Flipspaces Design Labs, Heading India and US order management, Adept in Agile methodologies and cross-functional coordination. Successfully delivered projects on time and within budget, enhancing team efficiency and client satisfaction. Skilled in SAP S4/HANA and risk assessment, driving process improvements and fostering a collaborative work environment, USA B1/B2 ready.
Overview
9
9
years of professional experience
Work History
Operations Manager
Flipspaces Design Labs Pvt Ltd
Mumbai
01.2025 - Current
- Managing a team of 15 order management specialists team who does quote to cash process.
- Preparing daily report from SAP such as Open orders, Shipment, Incomplete orders.
- Coordinate cross-functional teams and stakeholders to ensure seamless quote to cash process and clear communication throughout the project lifecycle.
- Handled total 3 projects quote to cash in USA (New York) with $2.6 M total value for got best manager award.
- Preparing monthly forecast reports of orders for US and India (West Region)
- Apply Agile and Scrum practices to streamline workflows, improve team efficiency, and deliver milestones on schedule.
- Primary point of contact for all escalation.
- Proactively identify and mitigate risks and scope changes to prevent delays, ensuring projects stay on track and within budget.
- Achieved on-time delivery of orders and maintained budget adherence across projects by implementing rigorous tracking and early risk mitigation.
- Regularly provide updates to project managers on progress with formal reports and meetings, quickly addressing concerns and implementing adjustments.
- Conduct regular 1:1’s with the team members and provide feedback / guidance.
Order Management Specialist
Eaton Technology
Pune
09.2021 - 12.2024
- Responsible for all aspects of Purchase Orders /Change Orders / RMA and Quotes whichever receives from customers/On site CSR/Managers, Proficient in SAP S4/HANA, FIORI, and Oracle Order Management for end-to-end order processing.
- Download new orders from client portal such as Air supply, Exostar, Honeywell, Cessna/Beechcraft, Dibbs, Sikorsky.
- Was managing a team of 9 Customer Service Representative, was working as acting Team lead.
- Providing inputs on monthly forecasting of orders for particular customers.
- Respond to all customer queries immediately with 24-hour resolution times.
- Expertise in SAP S4/HANA for streamlined Order-to-Cash (O2C) and Quote-to-Cash (QTC) processes.
- Preparing daily / weekly / monthly schedules and send the same to onsite CSR/Managers.
- Preparing daily report from SAP such as Open spares orders, Open repair orders, RMA, Shipment, Incomplete orders and Unconfirmed orders.
- Provided training to the new hires in Pune as well as on site (Los Angeles).
- Implementing new process improvements.
- Meeting or exceeding monthly required targets.
- Create contracts for specific customers.
- Performing P2P audits for internal CSR as well as on site CSR.
- Project EAST is the first Eaton project where old ERP application MFG Pro was transformed all the data into SAP S4/Hana for which I had been selected to go on site for 3 months USA (LA).
Subject Matter Expert
Tech Mahindra
Pune
03.2018 - 08.2021
- Designed and implemented Fiber-to-the-premises (FTTP) network infrastructure to support high-speed internet connectivity for residential and commercial properties.
- Collaborated with cross-functional teams to develop project plans, timelines, and budgets for FTTP network expansion projects.
- Maintaining reports for all the Passive Optical Network (Exchange wise) and reporting EOD status to immediate manager.
- Arranging & chairing weekly team meetings, focusing on new updates & achievements.
- Prepared cheat sheets to help process faster and reduce the errors on quality piece.
- Preparing daily workloads for staff & coordinating the daily allocation of work.
Order Management Telecom
Wipro Ltd.
Pune
03.2016 - 03.2018
- Managed end-to-end British Telecom order processes, ensuring smooth customer delivery and compliance.
- Handled diverse order types with adaptability, including new connections and modifications.
- Provided network products like Cisco routers, switches, ensuring optimal performance.
- Managed various network technologies like PSTN, ADSL, and ensuring robust connectivity.
- Responsible for identifying and addressing potentially fraudulent activities or chargebacks within the order management process.
Education
B.A. -
04.2014
Skills
- Project management
- Agile methodologies
- Risk assessment
- Cross-functional coordination
- Stakeholder communication
- Resource allocation
- Document management
- Performance tracking
- Time management
- Process improvement
- Team leadership
- Task prioritization
- Milestone tracking
- Project tracking
- Staff management
- SAP S4/HANA
- FIORI
- Oracle order management
- Seibel 360
- MFG/Pro
- Excel
- Power BI
- Word
- Network design
- Copper and fiber optic network
- Technical troubleshooting
- FTTP
Accomplishments
- Got best manager award for managing 3 projects in USA (3.6 M total value)
- Selected to go on site for 3 months SAP S4/Hana transition Project in USA (LA) by Eaton
- Awarded as star performer in Project EAST by Eaton
- Awarded as Bright Beginner by Eaton
- Employee of the month in 2019 and got Bravo award 6 times by Tech Mahindra
Languages
- English
- Hindi
- Marathi
Timeline
Operations Manager
Flipspaces Design Labs Pvt Ltd
01.2025 - Current
Order Management Specialist
Eaton Technology
09.2021 - 12.2024
Subject Matter Expert
Tech Mahindra
03.2018 - 08.2021
Order Management Telecom
Wipro Ltd.
03.2016 - 03.2018
B.A. -
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