Krishna Gangwani

• Coordinated project schedules and timelines for multiple client engagements.
• Managed documentation and reporting for ongoing projects and initiatives.
• Organized project meetings, capturing notes and action items clearly.
• Developed project plans using relevant software tools to track progress.
• Assisted in developing cost estimates based on scope of work, labor costs, materials.

• Collected and cleaned large datasets for analysis and reporting.
• Collaborated with cross-functional teams to identify data requirements.
• Developed data pipelines to automate workflows and improve efficiency.
• Documented processes and procedures for data management practices.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.

Achievements/Tasks

• To prepare reports of the CSD thrice a day and to be report them to all the departmental heads.
• Follow up with different departments for the resolutions of the complaints by the customers
• Designing new processes to resolve the queries/complaints by the customers and to increase the CSAT score for CSD team
• Contact : Sharad Mahajan - 8433707960