Summary
Overview
Work History
Education
Skills
Languages
SOFTWARES
Timeline
Generic

Krishna KR

Summary

Offering versatile skill set combined with strong desire to learn and grow within process management. Produces effective results by leveraging analytical thinking and organizational strategies. Ready to use and develop problem-solving and process improvement skills in Ar role.

Overview

4
4
years of professional experience

Work History

Senior Process Associate

AGS Health
05.2023 - 06.2024
  • Handling client accounts worked under PWC SOW Project
  • Established positive rapport with insurance representatives, fostering strong relationships that facilitated swifter issue resolution.
  • Assisted in training new AR Callers, providing guidance on department protocols and procedures for effective claim followup.
  • Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
  • Displayed adaptability by staying current with industry trends and insurance policy updates, incorporating new knowledge into daily AR Caller tasks for optimal results.
  • Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.

Client Partner

Access Healthcare
01.2022 - 03.2023
  • Handling client accounts worked under Athena Project
  • Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
  • Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
  • Supported cash-flow stability by accurately posting payments received from insurance companies into appropriate patient accounts.
  • Collaborated with team members to identify trends and address recurring billing issues.

Business Executive (AR)

Omega Healthcare Management Services Private
10.2020 - 10.2021
  • Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
  • Contributed to the development of more efficient AR Caller strategies, sharing best practices within the team.
  • Promoted process automation initiatives within the department, adopting new software tools designed to streamline AR Caller tasks more effectively.
  • Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievement.

Education

Bachelor of Engineering - Mechanical Engineering

Dhanalakshmi Srinivasan Institute of Technology
Trichy
01-2019

Higher Secondary Education -

RC Higher Secondary School
Trichy
01-2015

Secondary Education -

Samadh Senior Sec School
Trichy
01-2013

Skills

  • Denial resolution
  • HIPAA compliance
  • Software navigation
  • Medical terminology
  • Insurance verification
  • Training and mentoring

Languages

English
Upper intermediate (B2)
Tamil
Advanced (C1)

SOFTWARES

Soarian

Athena

Citrix

Spreadsheet

Timeline

Senior Process Associate

AGS Health
05.2023 - 06.2024

Client Partner

Access Healthcare
01.2022 - 03.2023

Business Executive (AR)

Omega Healthcare Management Services Private
10.2020 - 10.2021

Bachelor of Engineering - Mechanical Engineering

Dhanalakshmi Srinivasan Institute of Technology

Higher Secondary Education -

RC Higher Secondary School

Secondary Education -

Samadh Senior Sec School

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Krishna KR