Twinkle Prabhu Yaram
Senior Process Associate
Hyderabad
Summary
Dynamic Senior Process Associate with a proven track record at Infinx Services Private, excelling in accounts receivable management and enhancing customer satisfaction. Skilled in process documentation and team collaboration, I consistently exceeded collection targets while streamlining operations, resulting in significant reductions in aged receivables and improved cash flow.
Overview
1
1
year of professional experience
Work History
Senior Process Associate
Infinx Services Private
08.2024 - 08.2025
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Developed strong relationships with insurance providers, resulting in faster claims resolution and increased payment rates.
- Streamlined the AR calling process by creating a prioritized list of high-value accounts to focus on for maximum revenue impact.
- Exceeded monthly collection targets consistently by maintaining a strong understanding of each client''s specific financial situation and tailoring strategies accordingly.
- Reduced aged receivables significantly by proactively identifying trends and addressing potential barriers to payment collections.
- Conducted thorough research on insurance policies, ensuring accurate submission of claims for prompt reimbursements.
- Improved cash flow by diligently monitoring account statuses and promptly initiating follow-up actions on outstanding payments.
- Maintained detailed records of all communications with clients and insurance carriers, ensuring accurate tracking of account progress toward resolution.
- Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
Education
Bachelor of Science - Computer Science
Andhra Loyola College
Vijayawada 04.2001 -
Skills
Verbal and written communication
Process documentation
Accounts receivable management
Insurance verification
Denial resolution
Teamwork and collaboration
Time management abilities
Active listening and Task prioritization
Adaptability and flexibility
Problem identification
Attention to detail and clear communication
Report writing and Aging reports analysis
Declaration
I hereby declare that the information provided above is true and reliable to the best of my knowledge.
TWINKLE PRABHU YARAM
Timeline
Senior Process Associate
Infinx Services Private
08.2024 - 08.2025
Bachelor of Science - Computer Science
Andhra Loyola College
04.2001 -