Krishna Kumar
Senior Salesforce Administrator
Chennai
Summary
Results-driven Salesforce Administrator with expertise in developing customised Salesforce solutions and integrating external systems. Delivered user training and support to enhance adoption and proficiency. Proficient in security controls, process automation, and troubleshooting, ensuring data accuracy, system reliability, and compliance with industry regulations.
Overview
18
18
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Salesforce Administrator – Advanced
Hewlett-Packard Global E-Business Pvt Ltd
01.2019 - Current
- Customize and configure roles, Permission Sets, Objects, Fields, Page layouts, Lightning record Pages, record types, Validation Rules, Email Services, Approvals process, and automation (Flows) to optimize business processes.
- Maintain salesforce sales and service cloud, including building and optimizing custom reports and dashboards for key stakeholders.
- Participate in project teams to design, configure, develop, test, and release applications/ Components pursuant to business, and service requirements. Design, configuration, development, test, and release activity to align.
- Worked as release coordinator during every deployment.
- Created design documents and developed technical design documents. Every deploy release we have a temporary sandbox from there test using Visual Studio, from test to Production using changing sets.
- Worked on customization of lightning experience for desktop and mobile applications.
- Extensively used Data Loader, Data Loader IO, Workbench, and Salesforce Inspector.
- Built a custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses. provide weekly updates on the availability of licenses to the business.
- Expertise in working with case management configured web-to-case implemented email-to-case to convert incoming customer e-mails into cases in Salesforce.
- Minimal knowledge about BitBucket, GitHub and Visual Studio Apex code, Change sets.
Senior Financial Associate
Hewlett-Packard Global E-Business Pvt Ltd
01.2008 - 01.2019
- Educate users on project accounting and financial analysis.
- Resolve user’s transactional issues and finance queries through chat support.
- Check on the support email box for queries, timely support, follow-up, and resolution.
- Provide users with directions and steps on finance transactions carried out in SAP GUI
- Update and provide process instruction documents and SOPs to end users.
- Maintain SAP table data, and batch jobs and assist users on batch job transaction fallouts.
- Assist users with order management, order recognition, and revenue recognition policies.
- Enable project management staff with SAP and Timesheet access for resource utilization.
- Assist users with SAP reports and Business Warehouse (BW) reports.
- Approve/Reject SAP security roles for users.
- Report on SAP performance issues to global IT and follow up on resolution.
- Attending process enhancement training and process improvements.
Education
B Com UG -
01.2016
Master of Business Administration - undefined
01.2011
Skills
Salesforce CRM Customization
Certification
Salesforce Administrator Certified - Credential ID: 3066929
Timeline
Salesforce Administrator – Advanced
Hewlett-Packard Global E-Business Pvt Ltd
01.2019 - Current
Senior Financial Associate
Hewlett-Packard Global E-Business Pvt Ltd
01.2008 - 01.2019