Krishna Madhavan

• Worked as a Technical Project Manager and Agile Scrum Master with overall responsibility for the management, performance, and completion of new product development projects.
• Managed the full lifecycle of multiple projects (including Fortune 500 companies), handling client proposals, SOW/MSA development, project budgeting, and resource allocation for projects ranging up to $3 million.
• Maintained continuous monitoring of project performance through detailed metrics tracking (milestones, SLAs, etc.), ensuring projects stayed on schedule and within budget.
• Conducted risk assessments and developed mitigation plans, minimizing project risks, and ensuring timely delivery.
• Regularly presented project updates and quarterly business reviews (QBRs) to senior leadership, highlighting key metrics and outcomes.
• Led Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives, to ensure smooth sprint execution and delivery.
• Played a pivotal role in refining and maintaining the product backlog, leveraging insights from refinement meetings to enhance Product Owner effectiveness.
• Monitored scrum reports (velocity, burn down, and sprint) to ensure the team's alignment with sprint goals. Ensured actionable outcomes from retrospectives.
• Mentored teams on the Agile mindset, Agile Principles, Scrum Fundamentals, and facilitated the creation of task boards, burn-down charts, and other radiators. Conducted training sessions on JIRA tools.
• Ensured strict adherence to CMMI Level 3 process governance by preparing agile development checklists, and ensuring projects were audit-ready.
• Oversaw and controlled the project's financial metrics (monthly profit and margin), identifying opportunities for cost-saving measures and process improvements, leading to enhanced project profitability.
• Achieved high levels of client satisfaction, maintaining an average CSAT score of 4.5/5 by delivering value-driven solutions and effective communication with stakeholders.

Technology and Tools: PROS, JIRA, Confluence, MS Office, Scrum

• Handled 40+ clients (domestic and international), negotiated top-tier volume client contracts, increased margin, and market share of the products.
• Exceeded the annual sales target by 25% from the assigned client basket.
• Worked directly with the regional sales manager on a marketing project for an international client, bringing a 10% increase in business revenue.
• Initiated two new partnerships, which resulted in revenue growth.
• Tracked key accounts and their projects, and proposed modifications to our strategy based on client growth trends.
• Participated in designing and delivering custom-made products to satisfy clients' needs.