KRISHNA MAITY
Delhi
Summary
Dynamic HR professional with a proven track record at Elite Wealth Ltd, excelling in talent acquisition and HR metrics analysis. Adept at fostering team collaboration and implementing effective safety protocols, I drive employee engagement and enhance organizational performance. Passionate about creating a positive workplace culture while ensuring compliance and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager - HR
Elite Wealth Ltd
East Delhi
05.2023 - Current
- Evaluated employee performance reviews on a regular basis to assess their progress against goals set by the company.
- Advised senior management on labor laws related to wages, working hours and other employment matters.
- Analyzed trends in turnover rate, absenteeism levels and other HR metrics to identify areas of improvement.
- Participated in collective bargaining negotiations between the organization and its employees.
- Provided support for recruitment efforts by sourcing potential candidates through various channels like job postings or referrals.
- Responded promptly to inquiries from current or prospective employees about terms of employment.
- Resolved disputes between employers and employees through mediation or arbitration processes.
- Reviewed timekeeping records of employees to ensure accuracy in payroll processing.
- Coordinated employee benefits programs including health insurance, retirement plans, vacation and sick leave policies.
- Monitored internal HR systems regularly to ensure they are up-to-date with changes in company policy or legislation.
- Implemented safety protocols at the workplace to protect workers from hazardous conditions.
- Organized events such as team building activities, workshops and seminars to promote workplace morale.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Managed exit interview process for departing employees by collecting feedback about their experience with the organization.
HR Assistant Executive
Elite Wealth Ltd
Delhi
01.2021 - 04.2023
- Executed end-to-end recruitment process, enhancing candidate engagement and efficiency.
- Coordinated job postings, resume management, and interview scheduling to streamline hiring.
- Sourced qualified candidates through job portals, media ads, and employee referrals.
- Explained roles, compensation, and benefits to prospective candidates.
- Facilitated onboarding and orientation for new hires, ensuring compliance with HR documentation.
- Collaborated with hiring managers to identify staffing needs and develop job descriptions.
- Maintained candidate activity records within Applicant Tracking System (ATS).
- Organized cultural and festive events to promote workplace cohesion.
Front Desk Administrator
Elite Wealth Ltd
Delhi
03.2019 - 03.2021
- Company Overview: Elite Wealth is a financial services company that helps individuals and businesses grow their wealth.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Managed company calendar and scheduled events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Managed incoming and outgoing mail, courier services, and other correspondence.
- Elite Wealth is a financial services company that helps individuals and businesses grow their wealth.
Customer Care Executive
Allsec Technologies
Noida
01.2018 - 12.2018
- Company Overview: Allsec Technologies is a global leader in outsourcing solutions, with over two decades of experience providing world-class HR and payroll services, customer experience management – CXM, technical support, fraud prevention, and compliance services.
- Responding to customer questions and concerns via phone.
- Identifying and resolving customer issues efficiently and effectively.
- Understanding customer needs and recommending appropriate solutions.
- Allsec Technologies is a global leader in outsourcing solutions, with over two decades of experience providing world-class HR and payroll services, customer experience management – CXM, technical support, fraud prevention, and compliance services.
Education
Bachelor of Arts - Programme
Kirorimal College
Delhi01.2018
High School Diploma -
Raisina Bengali School
New Delhi Mandir Marg03-2015
Skills
- HR policies and development
- HR metrics analysis
- Payroll administration
- Data analysis
- Team building
- Safety protocol implementation
- Employment branding
- Talent acquisition
- Training and development
- Time management
- Relationship building
- Communication skills
- Team collaboration
- Customer service excellence
- Recruitment and sourcing
- Interviewing techniques
- Onboarding and orientation
- Recruitment strategies
- Labor negotiations
- HR guidance
- HR leadership
Websites
Certification
- Complete Online course on Hrist Recruitment marketing & Employment Branding
- Complete Online course on Naukri Maestro Recruitment Program- Foundation level certification
- Certification of NISM series 7 SORM
- Online learning: Recruitment & Talent Acquisition
- Professional certification course Receptionist cum Office Assistant
Accomplishments
- Participated in University membership program.
- Best Volleyball Player in female team.
Languages
- English, Proficient
- Hindi, Proficient
- Bengali, Proficient
Timeline
Assistant Manager - HR
Elite Wealth Ltd
05.2023 - Current
HR Assistant Executive
Elite Wealth Ltd
01.2021 - 04.2023
Front Desk Administrator
Elite Wealth Ltd
03.2019 - 03.2021
Customer Care Executive
Allsec Technologies
01.2018 - 12.2018
Bachelor of Arts - Programme
Kirorimal College
High School Diploma -
Raisina Bengali School