Krishna Moturi
IT
Hyderabad,TG
Summary
Accomplished IT End User Service Manager at E2open, adept in technical troubleshooting and fostering team leadership. Significantly enhanced customer satisfaction through strategic service quality management and effective problem-solving. Excelled in multitasking and time management, ensuring project success and KPI excellence without exceeding a single numerical percentage in achievements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT End User Service Manager
E2open
06.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Desktop Support Lead
Sycomp
07.2018 - 06.2021
- Maintained security measures for company computers by promptly installing patches, updates, and performing regular audits.
- Developed comprehensive documentation for common troubleshooting procedures, expediting resolution time.
- Coordinated efforts with network administration team to optimize connectivity between local machines and shared resources such as servers or printers.
- Led a successful migration project from Windows 7 to Windows 10 operating system within specified timeline parameters without disrupting business operations or user workflows.
- Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
Senior IT Technician
Rimini Street
11.2015 - 07.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Engineer
CenturyLink
07.2011 - 07.2015
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Education
Bachelor of Science - Computer Science
SVCET, Anna University
Chennai, India03-2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
- KPI monitoring
- Service quality management
- Service documentation
- Technical troubleshooting
- Shift scheduling
Certification
ITIL V4 Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
Languages
English
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPersonal development programsCompany CultureTeam Building / Company RetreatsTimeline
IT End User Service Manager
E2open
06.2021 - Current
Desktop Support Lead
Sycomp
07.2018 - 06.2021
Senior IT Technician
Rimini Street
11.2015 - 07.2018
Engineer
CenturyLink
07.2011 - 07.2015
Bachelor of Science - Computer Science
SVCET, Anna University
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