Krishna Paiavula

· Assisted in making complex architectural decisions for logistics solutions, identifying problem areas, and providing corrective actions to improve system efficiency and performance.

· Developed solution design documentation tailored to client requirements, ensuring alignment with business goals and technical capabilities.

· Defined and delivered comprehensive logistics and transportation solution documentation, helping clients integrate applications to meet their business needs.

· Collaborated with business process teams and client stakeholders to assess existing capabilities, identify gaps, and define high-level customer requirements.

· Delivered IT strategic roadmaps focused on Supply Chain, Merchandise Planning, Procurement, Inventory, Allocation, and Replenishment, enabling effective technology adoption and business transformation.

· Developed and managed detailed project scope, timelines, and solution design documentation, ensuring alignment with client requirements and business objectives.

· Led the creation and delivery of strategic IT roadmaps for Supply Chain, Merchandise Planning, Procurement, Inventory, Allocation, and Replenishment, focusing on business, information, and technology solutions.

· Collaborated with business process teams, clients, and stakeholders to assess current capabilities, identify customer needs, and define high-level requirements for logistics and transportation solutions.

· Facilitated daily Scrum meetings and Sprint planning sessions, ensuring smooth collaboration and timely delivery of project milestones.

· Effectively led and coordinated external IT vendors at on-site and offshore locations, ensuring project deliverables met scope, quality, and timelines.

· Worked closely with business analysts, project managers, and end-users to capture and prioritize client requirements, delivering tailored solutions within agreed timelines.

· Guided cross-functional teams to define and implement forward-looking strategic and tactical plans in collaboration with IT leaders and domain architects.

· Led the Migration Managers team in executing Cutover events, tracked progress, resolved issues, and ensured successful migration through timely sign-offs.

· Promoted adherence to company policies, procedures, and core values by providing guidance and training to team members.

· Managed adoption challenges in migrating on-premises infrastructure and application portfolios, ensuring smooth transitions and alignment with client needs.

• Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.

· Team Lead for EMEA global Operations.

· Organizing weekly team meetings & facilitating dashboard reviews

· Representing the team in ACC Global Operations Meetings every week and speak on about team performance & improvements

· Direction team on 4DX process and brining improvements on INCIDENT REDUCTION, SLA IMPORVEMENT and AUTOMATION.

· Performing various activities like planning & implementation, resource identification and scheduling

· Evaluating team performance with KPI reports and give feedback to manager on team

· Supporting Class-A application in Dell like OTM (Oracle Transport management), Dragon (Logistic Application), and GLOVIA (Inventory management), BPEL, GTM (Trade compliance tool).

· Conducting training when applicable to bring team members up to speed on new processes

· Performing quality audits and provide feedback/coaching to analysts to improve service quality and efficiency

· Providing technical assistance to all team members in their respective segments

· Working closely with L2 Team for improving the L1 Application Team

· Tracking progress of top issues with L2 Application & Prevention teams on a weekly basis

· Conducting interlock sessions between L1 & L2 Application Support teams

· Understanding & resolving complex process issues and drop the orders into production

· Interacting with supply chain division to provide the right solution to the customers

Project Title: ASSYST Support

Description: ASSYST is an ITSM tool used in PAREXEL, This is developed by AXIOS. We give admin support for this application. ASSYST is a powerful, enterprise-class ITSM solution that helps you align what IT does with what the business needs. ASSYST gives you everything you need to optimize services, maximize productivity and drive business growth. Assyst is central to all of our business ICT processes.

Role:

· Defined, designed and implementing processes aligned to ITIL framework

· Led and managed periodic Compliance audits /assessments against defined processes and various quality models

· Provided suggestions & solutions related to process improvements

· Performed periodic review of processes documents for ITSM tool and make necessary update/ modifications, if required

· Reported, ensured and facilitated closure of all non-compliances by driving/initiating corrective actions

· Maintained User Management like creating user account, Service Groups, granting permission under application level

· Created ASSYST web form’s using HTML

· Coordinated with vendor for new enhancement requests

· Monitored and maintained all Front-End and Database servers

· Generated CMDB report on every Monday and send to Quality team

· Documented the Risk Management whenever the update or new changes taken place on ITSM tool

· Worked as Point of contact for ITAM management

· Customized application functionality using .lua programing file.(Assyst configuration are .lua files)

· Prepared scripts/configuration file in APP servers for new requirements like MBR, reassign task

· Upgraded the APP servers when new packages released from vendor

· Responded to the alerts when application has any malfunction by checking logs and finding the rout cause

· Shared Dashboard report for Service Desk team to see and easy analyze on Incident in ITSM tool

· Set-up escalation report on tickets which are pending from long time to authorize

· Developed around 100+ report as per the project/Support team request

· Installed & configured Windows XP, Windows 2000 Client machine and Windows 2003 servers

· Administered users and Groups

· Troubleshot software and application packages

· Applied patches & configuring networks

· Conducted preventive maintenance for all desktops as per security standards

· Worked on BMC remedy tickets

· Installed & configured Printers, mail clients like outlook and Lotus notes

· Contributed in BS (British Standard Code of Specifications) 7799 and BS 15000 - a security standard documentation-based Process in day-to-day work

· Conducted BCP (Business Continuity plan) for various projects and completed the tasks successfully

I worked as Desktop engineer in accenture as a contract employee from Resource square solutions.