KRISHNA PANDEY
MUMBAI
Summary
Dynamic Front Office Executive with proven expertise in reservation management and exceptional customer service at KINGS INTERNATIONAL HOTEL. Adept at data entry and cash handling, I effectively enhanced guest experiences while ensuring accurate bookings. Recognized for problem-solving skills and a proactive approach to improving operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Executive
KINGS INTERNATIONAL HOTEL
MUMBAI
05.2020 - Current
- Input customer data into reservation systems and updated to reflect room changes.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Reservation Executive
ALFREDOS (CONTINENTAL COUSIN)
MUMBAI
04.2019 - 03.2020
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored daily occupancy levels and adjusted reservations accordingly.
Education
Bachelor of Commerce - Accounting And Finance
MUMBAI UNIVERSITY
MUMBAI 08-2020
Skills
- Reservation management
- Customer service
- Data entry
- Cash handling
- Document filing
- Report preparation
- Multi-line phone operation
- Problem solving
- Policy and procedure modification
- Reception duties
Affiliations
- Check-in/out, reservations, handling inquiries, and addressing guest needs
Accomplishments
- Customer service award
- Teamwork award
- Innovation awards
Languages
HINDI
First Language
ENGLISH
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Gujarati
Upper Intermediate (B2)
B2
HOBBIES
- Learning Languages
- Travel
- Research
- Discover, exploration
- Marathon running
Certification
- COURSE IN FRONT OFFICE DESK FROM ONLINE FLATFORM UDEMY AND COURSERA
TECHNICAL SKILLS
- Digital marketing
- Google Ads and Facebook for Business
- Business research and data analysis
- Microsoft Excel and PowerPoint
Timeline
Front Office Executive
KINGS INTERNATIONAL HOTEL
05.2020 - Current
Reservation Executive
ALFREDOS (CONTINENTAL COUSIN)
04.2019 - 03.2020
Bachelor of Commerce - Accounting And Finance
MUMBAI UNIVERSITY
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