Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Interests
Work Availability
Websites
Timeline
Quote
CustomerServiceRepresentative

Krishna Parchake

Summary

A highly motivated and results-driven individual with a proven track record in engaging with stakeholders to elicit, analyze, and document business requirements while supporting user experience and information architecture in defining customer journeys. Adept at project planning and estimation, with hands-on experience in Salesforce administration and a demonstrated ability to leverage Generative AI, and project efficiency. Passionate about continuous learning, embracing new challenges, and driving growth as a fundamental principle.

Overview

3
3
years of professional experience

Work History

Senior Business Analyst

Cognizant
06.2022 - Current
  • Worked with stakeholders and business users to elicit, capture, analyze, refine, communicate and document their requirements.
  • Supported User Experience and Information Architects in the definition of Customer Journeys.
  • Implemented a Agile methodology to ensure timely delivery of project milestones.
  • Developed status drafts and interactive dashboards from project reports and datasets, enabling senior management to quickly assess project status and make informed decisions, thereby accelerating response times and actions.
  • Conducted User Acceptance Testing (UAT) after each release and regularly delivered knowledge transfer (KT) sessions to ensure seamless user adoption and system understanding.
  • Performed salesforce admin duties for an initiative from scratch.
  • Conducted gap analysis between current state processes and desired future state processes.
  • Performed root cause analysis to determine underlying issues in complex problems.

Digital Marketing Intern

TECHWHOOP
06.2021 - 07.2021
  • Developed and implemented an email marketing strategy that increased open rates by X%.
  • Designed and implemented a comprehensive SEO strategy that improved organic search rankings by X%.
  • Developed and executed a social media marketing campaign that increased followers by X% and engagement by X%
  • Conducted competitor research to identify opportunities for improving marketing efforts

Management Intern

SURETI IMF
05.2020 - 07.2020
  • Acted as a liaison between the clients and company.
  • Coordinated and prioritized client's digital requirements for various types of insurance products.
  • Designed social media posts following the company's tone considering the target audience, made sales, and provided post sales services to all clients.
  • Conducted informative sessions for multiple clients.
  • Conducted a study on Consumer buying behavior related to insurance products.

Education

MBA -

Indian Institute of Management Jammu
05-2022

Bachelor of Technology (Information Technology) -

SGGSIE&T
Nanded
09-2020

Skills

  • Requirement gathering, analysis and Documentation - BRD, FRD, SRS, QRD
  • Agile Methodology
  • Statistical data analysis using Excel , Power BI
  • ADO and Jira for managing projects and tracking bugs
  • Robust scrum product owner and building a smart agile product backlog with user stories
  • SQL for database management

Certification

  • Agile Project management from Udemy
  • ChatGPT and GenAI from Udemy
  • Salesforce Admin Beginner and Intermediate from Salesforce trailhead.
  • Lean Six Sigma green belt by ISCEA.
  • Robust Scrum product owner and building a smart agile product backlog with user stories from Udemy.

Work Preference

Work Type

Full Time

Location Preference

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home option4-day work week

Interests

Intra State level Table Tennis player

Gym, Trekking and outdoor activities

Reading and anime

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Timeline

Senior Business Analyst

Cognizant
06.2022 - Current

Digital Marketing Intern

TECHWHOOP
06.2021 - 07.2021

Management Intern

SURETI IMF
05.2020 - 07.2020

MBA -

Indian Institute of Management Jammu

Bachelor of Technology (Information Technology) -

SGGSIE&T

Quote

"Always strive to be the best version of yourself. You will achieve this goal by comparing your past self with the current self, learning from the mistakes made in the past and improving on those in the present. Learning and growing is the way forward."

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Krishna Parchake