Krishna Patel
Gandhinagar
Summary
Process Associate with significant expertise in client relationship management and service delivery optimization, demonstrated through impactful roles at Tata Consultancy Services and Maruti Pharma. Achievements include maintaining quality benchmarks and driving a 25% increase in website visitors at Kataria Automobiles. Skilled in case management, data verification, and process documentation, with a strong focus on enhancing operational efficiency through cross-functional collaboration. Career goals involve utilizing advanced Microsoft Office skills and multitasking capabilities to improve processes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Process Associate
Tata Consultancy Services (TCS)
Ahmedabad
07.2020 - 09.2023
- Participated in knowledge-sharing, peer mentoring, and initiatives.
- Maintained quality and productivity benchmarks as per client standards.
- Documented process updates and maintained an up-to-date knowledge base.
- Collaborated with cross-functional teams for issue resolution, and process improvements.
- Handled end-to-end case management, including data entry, verification, escalation, and resolution.
- Received appreciation for quick adaptability to process changes, and effective feedback implementation.
- Processed high-volume transactions accurately while adhering to SLA timelines and compliance requirements.
Customer Coordinator
Maruti Pharma Pvt. Ltd.
Ahmedabad
09.2019 - 03.2020
- Identified client demands.
- Coordinated client appointments efficiently.
- Responded to inquiries via phone and email.
- Outlined methods to alleviate client challenges.
- Addressed challenges related to service delivery.
- Analyzed services to uncover enhancement opportunities.
- Coordinated skill development for client support personnel.
- Managed the documentation and monitoring of client service records.
- Secured new business by converting MSC Chemicals' clients to Maruti Pharma.
Customer Coordinator
MSC Chemicals Pvt. Ltd.
Ahmedabad
12.2018 - 08.2019
- Determined client necessities.
- Handled email communications.
- Managed obstacles in delivering services.
- Coordinated client appointments efficiently.
- Managed training sessions for client care staff.
- Ensured accurate tracking of clients' service records.
- Demonstrated resolution of client issues through solutions.
- Reviewed service performance to identify potential improvements.
Back Office Executive
Kataria Automobiles Ltd.
Ahmedabad
10.2016 - 10.2017
- Developed and executed advertising campaigns.
- Ensured precise reconciliation of bank statements.
- Ensured data integrity through regular backup processes.
- Verified insurance coverage for each vehicle during sales.
- Refined the selling and delivery experience for customers.
- Contributed to policy formulation and purchasing strategies.
- Conducted frequent client meetings to enhance business growth.
- Contributed to a sales team focused on providing top-tier customer assistance.
- Enhanced digital footprint, driving almost 25% more visitors to company website.
- Enhanced efficiency of accounts department by handling billing and customer data.
Counselor
2COMS Consulting Pvt. Ltd.
Ahmedabad
07.2016 - 10.2016
- Developed competency tests.
- Kept applicant records current and accurate.
- Facilitated personality development for applicants.
- Facilitated practice sessions through mock interviews.
- Served as Consultant to streamline job placement processes.
- Contributed innovative ideas to enhance company performance.
- Evaluated the effects of promotional stalls on job request volume.
- Organized resumes according to education level and job specifications.
Education
Master's degree - Commerce
Gujarat University
Ahmedabad, Gujarat06.2016
Bachelor's degree - Commerce
Gujarat University
Ahmedabad, Gujarat06.2014
12th Pass - Commerce
M.P. Pandya High School
Ahmedabad, Gujarat06.2011
Skills
- Flexible
- Computer skills
- Microsoft Office
- Data verification
- Case management
- Adaptability to change
- Multitasking efficiency
- Process documentation
- Transaction processing
- Service delivery optimization
- Cross-functional collaboration
- Client relationship management
Languages
- Hindi, Expert
- English, Expert
- Gujarati, Expert
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Process Associate
Tata Consultancy Services (TCS)
07.2020 - 09.2023
Customer Coordinator
Maruti Pharma Pvt. Ltd.
09.2019 - 03.2020
Customer Coordinator
MSC Chemicals Pvt. Ltd.
12.2018 - 08.2019
Back Office Executive
Kataria Automobiles Ltd.
10.2016 - 10.2017
Counselor
2COMS Consulting Pvt. Ltd.
07.2016 - 10.2016
Master's degree - Commerce
Gujarat University
Bachelor's degree - Commerce
Gujarat University
12th Pass - Commerce
M.P. Pandya High School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Amol PhansekarAmol Phansekar
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD
GM EAASWARANGM EAASWARAN
L3 Technical Lead (UNIX/Linux) at Tata Consultancy Services (TCS)L3 Technical Lead (UNIX/Linux) at Tata Consultancy Services (TCS)
Dinesh PaulDinesh Paul
Technical Lead, Application & Infra Support at Tata Consultancy Services (TCS)Technical Lead, Application & Infra Support at Tata Consultancy Services (TCS)
Payal PatelPayal Patel
Sr Frontend Developer at Hyperlink InfosystemSr Frontend Developer at Hyperlink Infosystem