Krishna Priya
Cabin Crew
Bengaluru,KA
Summary
Dynamic and dedicated professional with extensive experience at Indigo Airlines, excelling in safety awareness and customer assistance.
Proven track record in enhancing passenger satisfaction and loyalty through effective conflict resolution and personalized care.
Skilled in emergency procedures and fostering teamwork, ensuring a safe and enjoyable travel experience for all.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Cabin Crew
Indigo Airlines
10.2015 - 08.2023
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Customer Service Executive
Indigo Airlines
10.2015 - 11.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - Airport And Airline Management
Airocis College of Aviation And Management Studies
Kannur05.2017
Skills
Safety awareness
Passenger assistance
Customer assistance
Cultural sensitivity
Grooming and personal hygiene
Emergency procedures
Timeline
Cabin Crew
Indigo Airlines
10.2015 - 08.2023
Customer Service Executive
Indigo Airlines
10.2015 - 11.2018
BBA - Airport And Airline Management
Airocis College of Aviation And Management Studies