Krishna R R
CHENNAI
Summary
Experienced Quality Analyst with a strong focus on analytical thinking and attention to detail. Demonstrated success in enhancing agent performance and ensuring exceptional customer interactions. Dedicated professional committed to maintaining high-quality standards and driving continuous improvement in the organization.
Overview
5
5
years of professional experience
Work History
SENIOR QUALITY ANALYST
TECH MAHINDRA
03.2023 - Current
- Evaluate agents effectiveness through multiple channels such as calls, emails, and chats.
- Delivering constructive feedback to agents on performance.
- Coordinate calibration meetings to uphold uniform quality levels.
- Generate regular reports on quality metrics, trends, and areas of concern
SENIOR TECHNICAL SUPPORT ASSOCIATE
TECH MAHINDRA
12.2021 - 03.2023
- Customer Interaction
- Troubleshooting the network related issues
TRON ASSOCIATE
AMAZON DEVELOPEMENT CENTER
01.2021 - 11.2021
- Watching videos and marking human interaction in virtual bins with accuracy
- Warehouse Management
CLIENT RELATIONSHIP EXECUTIVE
SHAREKHAN LIMITED
03.2020 - 01.2021
- Managing Portfolio and placing orders
- Financial advisor for mutual funds and equity trading
Education
Six Sigma - Lean Six Sigma Yellow Belt
Udemy
OnlineBachelor's In Engineering - Mechanical Engineering
Panimalar Engineering College
CHENNAI, INDIA04.2019
Skills
- Strong analytical and problem-solving skill
- Proficiency in Microsoft Office Suite (Excel, Word, etc)
- Knowledge of quality assurance methodologies and 7 QC tools
- Ability to work independently and as part of a team
- Effectively managing time and priorities to meet deadlines and ensure quality standards
Accomplishments
- Achieved best QA award 3 times in 2024.
Timeline
SENIOR QUALITY ANALYST
TECH MAHINDRA
03.2023 - Current
SENIOR TECHNICAL SUPPORT ASSOCIATE
TECH MAHINDRA
12.2021 - 03.2023
TRON ASSOCIATE
AMAZON DEVELOPEMENT CENTER
01.2021 - 11.2021
CLIENT RELATIONSHIP EXECUTIVE
SHAREKHAN LIMITED
03.2020 - 01.2021
Six Sigma - Lean Six Sigma Yellow Belt
Udemy
Bachelor's In Engineering - Mechanical Engineering
Panimalar Engineering College
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