Krishna Soni
Bhopal
Summary
5 years experienced with a demonstrated history of working in the Hospitality and Travel industry. Expertise in management for analyzing customer’s Need and providing Customer Satisfaction. Through a relationship-based approach, skilled at promoting, selling and securing sales, also have good industry knowledge to build and sustain strong customer relationships.
Overview
9
9
years of professional experience
Work History
Relationship Manager
Itq Technologies Pvt Ltd
Indore
07.2022 - Current
- Manage and efficiently perform sales activities for ITQ along with handling activities to increase growth and profitability through UAPI & Travel products.
- Managed GDS products and deployed new functionalities for B2B/B2C and corporate.
- Provide trainings to travel companies on Travelport Galileo CRS, Travel port Rooms and more.
- Formulating annual business plans/strategies for maximizing profitability and revenue generation.
- Work with finance and accounting team to identify key cost and revenue drivers for products areas.
Club Ambassador
TLC Relationship Management Pvt Ltd India
09.2019 - 01.2021
- Worked to create brand awareness within customers, maximize revenue and provided 100% transparency policy with clients.
- Actively plan and carry out Member Servicing and enrolment activities at our partnering luxury hotels as part of the team.
- Consistently achieved target for enrolments in Marriott loyalty program
Management Trainee
Six Senses Hotels Singapore
11.2018 - 04.2019
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Received compliments from Managers and co-workers.
Guest Delight Manager
Jubilant Food Works Ltd
07.2017 - 01.2018
- Delegating tasks to restaurant staff and supervising their performance.
- Maintaining a fully stocked inventory and ordering food supplies, as needed.
- Arrange to have shifts covered (e.g., when employees take time off).
- Solid understanding of guest relations and customer service.
Education
PG diploma - hospitality and tourism
London school of business & finance
SingaporeB.Sc. - Hospitality & Hotel Administration
IHM
Bhopal, Madhya PradeshHSC -
Mansarovar public school
BhopalSkills
- CRM
- Account Management
- Travel Management
- Revenue Analysis
- Sales Management
- Business growth Strategies
- Customers Satisfaction
- Operation Management
- MS Excel
- PowerPoint
- Troubleshooting ticketing/Reassurance/Refund/Revalidation
- Salesforce
- GDS System
Languages
- English
- Hindi
Trainings And Certificates
- 2015, Walk-a-thon for Swatch Madhya Pradesh Abhiyan by MP Tourism of India.
- 2015, Industrial Training at The Westin Pune India.
- 2018, Pre-Opening Host for Six Senses Duxton & Maxwell Singapore.
- 2019, Internship Program in Six Senses Singapore at Murray Terrace Brasserie Restaurant.
- 2022, Certificate of Merit Travelport GDS (Travelpoint Smart point Basic Course).
Activities
- Organizing Fun activities.
- Participated in office events.
- Initiated client demo calls for Travelport Galileo, TLC Memberships.
- Documentations for corporate and clients.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Relationship Manager
Itq Technologies Pvt Ltd
07.2022 - Current
Club Ambassador
TLC Relationship Management Pvt Ltd India
09.2019 - 01.2021
Management Trainee
Six Senses Hotels Singapore
11.2018 - 04.2019
Guest Delight Manager
Jubilant Food Works Ltd
07.2017 - 01.2018
PG diploma - hospitality and tourism
London school of business & finance
B.Sc. - Hospitality & Hotel Administration
IHM
HSC -
Mansarovar public school