Open To Work
KRISHNA THAPA
New Delhi
Summary
Change Management and Risk Governance professional with 15+ years of experience in enterprise transformation, process governance, and quality assurance within the banking and financial services sector. Proven expertise in driving change initiatives, managing stakeholder engagement, and mitigating risks to ensure sustainable adoption and continuous improvement. Strong track record in leading cross-functional teams, enforcing compliance, and delivering data-driven governance insights to enhance operational resilience.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Bank of America (BA Continuum India Pvt. Ltd)
Gurugram
07.2020 - Current
- Led governance and risk reviews to ensure compliance with enterprise change standards.
- Partnered with Project Managers to identify risks, close control gaps, and maintain quality across change initiatives to complete the projects timely.
- Developed risk reports and dashboards to drive transparency and support leadership decision-making.
- Managed QA tools (JIRA, ITSM Remedy) to track issues, monitor changes, and ensure timely resolution.
- Leveraged JIRA dashboards and workflows to enhance audit readiness and governance oversight.
- Strengthened QA frameworks to improve accountability and drive continuous improvement.
- Trained and mentored teams on risk, compliance, and change management best practices.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader – Document Management & Process Preparation
Bank of America (BA Continuum India Pvt. Ltd.)
Gurugram
09.2016 - 07.2020
- Conduct in-depth research, collection, and analysis of borrower information to ensure compliance with regulatory requirements, and complete all due diligence related to commercial loan documentation.
- Manage the end-to-end preparation of renewal documentation for commercial loans, catering to small business and business banking clients with high accuracy and efficiency.
- Exercise sound judgment in identifying and determining the appropriate documentation required for each case before dispatching to clients.
- Contribute as part of the Internal Audit function by performing rigorous 'four-eye' quality checks on processed deals, ensuring accuracy and adherence to compliance standards prior to final approval.
- Utilize platforms such as LOANIQ to process loan renewals within defined timelines, consistently meeting cycle time, and SLA commitments.
- Oversee MIS reporting, and maintain daily log sheet tools to ensure precise tracking, data accuracy, and transparent reporting of team performance.
- Lead daily task allocation and workflow management to optimize team productivity, and ensure timely delivery in line with SLA targets.
- Drive team capability building by training, mentoring, and supporting new hires, ensuring smooth onboarding, and continuous skill development.
Quality Assurance Analyst – Content & Compliance
OLX India Pvt. Ltd
Gurugram
06.2013 - 09.2016
- Monitored and detected fraudulent activities and spam to maintain a secure and reliable platform.
- Ensured high website quality by reviewing content for accuracy and compliance with platform guidelines.
- Governed content change standards across digital platforms, maintaining data integrity, and policy compliance.
- Conducted regular quality audits, and shared stakeholder reports to improve transparency and process adherence.
- Managed OLX's social media platforms, including Facebook, Twitter, and Instagram.
Subordination Documentation Analyst
Bank of America (BA Continuum India Pvt. Ltd)
Gurugram
07.2010 - 05.2013
- Processed end-to-end subordination requests for mortgage refinancing, ensuring timely approvals, and compliance.
- Reviewed borrower profiles, lien details, and LTV to support subordination decision-making.
- Verified lien positions in line with underwriting and compliance standards.
- Coordinated with lien holders, title companies, and internal teams for seamless document execution.
- Prepared and validated subordination agreements, ensuring accuracy and adherence to legal standards.
- Managed high-volume pipelines while meeting SLA, and turnaround time targets.
- Ensured proper execution and recording of agreements to maintain lien priority and compliance.
Education
MBA - Finance
Amity University
Noida10.2018
Bachelor of Commerce -
University of Kashmir
Jammu And Kashmir12.2009
Skills
MS Office Suite
SharePoint
LOANIQ
Power BI (Intermediate)
Tableau
JIRA
Accomplishments
- Recognized with LOB Award for my performance.
- Received Platinum Award for continous performance for entire year.
- Received various Team Awards for the best performance (Gold, Silver and Bronze award).
Certification
Tableau Desktop Specialist Certification
Timeline
Assistant Manager
Bank of America (BA Continuum India Pvt. Ltd)
07.2020 - Current
Team Leader – Document Management & Process Preparation
Bank of America (BA Continuum India Pvt. Ltd.)
09.2016 - 07.2020
Quality Assurance Analyst – Content & Compliance
OLX India Pvt. Ltd
06.2013 - 09.2016
Subordination Documentation Analyst
Bank of America (BA Continuum India Pvt. Ltd)
07.2010 - 05.2013
MBA - Finance
Amity University
Bachelor of Commerce -
University of Kashmir
Area of Expertise
- Organizational Change Management
- Agile Methodology
- Stakeholder Management
- Communication and Presentation
- Project Management
- Data Analysis
- Risk and Issue Management