Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic
KRISHNA TRIPATHY

KRISHNA TRIPATHY

Cuttack

Summary

Dynamic Senior Customer Service Associate at THE FEDERAL BANK LIMITED, adept at relationship building and problem solving. Enhanced customer satisfaction through effective complaint handling and process improvements, driving repeat business. Proven ability to engage clients and manage accounts, ensuring a high-energy approach to understanding customer needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Customer Service Associate

THE FEDERAL BANK LIMITED.
ANGUL
09.2023 - Current
  • Utilized a variety of software applications to respond quickly to customer queries.
  • Reported any unresolved product issues or discrepancies to supervisor immediately.
  • Developed relationships with key clients to ensure repeat business and increased sales opportunities.
  • Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
  • Identified opportunities for process improvements within the customer service department.
  • Besides all these, strong communication skills, ability to operate the branch as an single CSA at a rural branch.

Internship Student

RURAL AGRICULTURAL WORK EXPERIENCE
Cuttack
09.2022 - 11.2022
  • Had an great experience with the farmers and study about different schemes and rural development.
  • Identification of problems and prospects and had knowledge about farmer's life and capacity building of farmers related to agriculture.

Student Intern

KALINGA MUSHROOM, PIPILI
PURI
08.2022 - 09.2022
  • Process of cultivations became the heart point of the internship.
  • Necessity of SWOT analysis enhanced the understanding capacity.
  • Except this, village survey is done where we have done all the campaign activities related to agriculture and gained a lot of knowledge from farmers of these localities.

Education

B.SC. HONS. (AGRICULTURE) - Agriculture

SIKSHA 'O' ANUSANDHAN UNIVERSITY
BHUBANESWAR
04-2023

High School Diploma -

MAA SARASWATI SISHU VIDYA MANDIR
CUTTACK
05-2017

Some College (No Degree) - 11TH-12TH PCMB

STEWART SCIENCE COLLEGE
CUTTACK

Skills

  • Customer relationship management
  • Relationship building
  • Problem solving
  • Adaptability
  • Complaint handling
  • Cash handling
  • Client engagement
  • Interdepartmental communication
  • Payment processing
  • Account management
  • Documentation review
  • High-energy attitude
  • Understanding customer needs
  • Communication strategy

Affiliations

  • PROMPT COMMUNICATION.
  • WELL PROFESSIONAL DANCER.
  • LEADERSHIP

Accomplishments

AS A DANCER RECIEVED MANY AWARDS AT THE TIME OF MY ACADEMIC CAREER.

FEW CERTIFCATES IN SPORTS TOO.

KRUSHSI UNNAYAN SAHYOGI PROGRAMME INTERNSHIP CERTIFICATE AS A GOOD PERFORMER.

Certification

  • Introduction to Technology Apprenticeship Job Simulation by ACCENTURE.
  • Global Markets Sales and Trading Analyst Job Simulation by Bank Of America.
  • Investment Banking Job Simulation by Bank Of America.
  • Certification in SEBI Investor Awareness Test by NISM.

Languages

ODIA
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

References

References available upon request.

Timeline

Senior Customer Service Associate

THE FEDERAL BANK LIMITED.
09.2023 - Current

Internship Student

RURAL AGRICULTURAL WORK EXPERIENCE
09.2022 - 11.2022

Student Intern

KALINGA MUSHROOM, PIPILI
08.2022 - 09.2022

B.SC. HONS. (AGRICULTURE) - Agriculture

SIKSHA 'O' ANUSANDHAN UNIVERSITY

High School Diploma -

MAA SARASWATI SISHU VIDYA MANDIR

Some College (No Degree) - 11TH-12TH PCMB

STEWART SCIENCE COLLEGE

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