Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Krishna Bharath PM

Associate Manager - Customer Care
Chennai

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. With more than 6 years of experience as a Passionate Operation Executive with a demonstrated history of working in the Shipping Line.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Associate Manager

CMA CGM Global Business Service (India) Pvt.Ltd.
Chennai
07.2023 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within [Name of Department].

Data Quality Senior Specialist

CMA CGM Global Business Service (India) Pvt.Ltd.
Chennai
11.2020 - 07.2023

· Handling booking and updating agency regarding booking confirmation status.

· Tracking units and updating container moves to Key customers such as NIKE, ADIDAS, IKEA, GTN, BASF, etc.,

· Evaluated large datasets for quality and accuracy.

· Immediate action on invoices resulted in receiving appreciation from agencies.

· Assisted team to deliver output on time.

· Preparing and sending weekly and monthly reports to our stake holders and HO.

· Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

Determined root cause of data quality errors and recommended long-term solution

Senior Executive - Partners Information Management

CMA CGM Global Business Service Pvt.Ltd.,
Chennai
02.2020 - 06.2020
  • Analyzed partner codes and handled without any errors.
  • Acquired knowledge on partners and validating partner codes.
  • Interacted with customers and agency for better delivery

Senior Executive - Operations -PCR

CMA CGM Shared Service Centre
Mumbai
06.2017 - 02.2020
  • Monitor, update and maintain the in-house vessel schedule management system, including daily position, phase in/out, special event, permanent route creation
  • Prepare Daily and long-term schedule for internal as well as external, ensure the accuracy of data and information prior communicating to various stakeholders
  • Assisting Operation manager or Deputy Operation manager on date-to-date operation issues such as schedule monitoring, service optimization, OOG and DG acceptance, berthing schedule ETC...
  • Prompt communication with internal and external stakeholders (Commercial, Vessel and terminals) on optimal schedule on several Feedering services.
  • Proactive communication with ship Master, Centre Planner, Cargo team and Front-Line Marine teams to establish Marine Operational goals and objectives on server Feedering services.
  • Keep abreast to Fleet Control KPIs in terms of Schedule reliability & optimized bunker consumption for several Feedering services.
  • Assist in weekly report preparation.

Executive

Marcura India Services Ltd
Mumbai
06.2015 - 04.2017
  • Preparing and collating Master Data Services, Vessel Reports, Cargo Mapping, Port Point Data Management
  • Enter, update, compile, verify & correct data entered into system, and ensure accuracy and timeline is maintained
  • Store related documents/reports in appropriate location
  • Worked with support teams to resolve issues with product, service or accounting areas
  • Established clear and competitive goals, growth roadmaps and strategic business plans
  • Maintain data & customer confidentiality
  • Prioritize workload and work to set deadlines.

Education

Bachelor in Business Management (Shipping)

AMET University
Chennai, Tamil Nadu
07.2012 - 05.2015

Higher Secondary - Humanities

Shanthi Giri Vidhya Bhavan Higher Secondary School
Trivandrum, Kerala
06.2009 - 05.2010

Skills

MS Office

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Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created new SOP's and co-ordinates with HO which helped in creating more productive data's
  • Identified loops and corners in existing process which non productive and helped in simplifying the process resulting customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Associate Manager

CMA CGM Global Business Service (India) Pvt.Ltd.
07.2023 - Current

Data Quality Senior Specialist

CMA CGM Global Business Service (India) Pvt.Ltd.
11.2020 - 07.2023

Senior Executive - Partners Information Management

CMA CGM Global Business Service Pvt.Ltd.,
02.2020 - 06.2020

Senior Executive - Operations -PCR

CMA CGM Shared Service Centre
06.2017 - 02.2020

Executive

Marcura India Services Ltd
06.2015 - 04.2017

Bachelor in Business Management (Shipping)

AMET University
07.2012 - 05.2015

Higher Secondary - Humanities

Shanthi Giri Vidhya Bhavan Higher Secondary School
06.2009 - 05.2010
Krishna Bharath PMAssociate Manager - Customer Care