Krishna K Joshi

• Oversee multiple hubs to ensure efficient delivery, sales, and post-sales services.

• Drive city-wide profitability and operational excellence, ensuring customer satisfaction.

•Lead cross-functional teams across RTO, Loan, Delivery, and Hub Management.

•Handle City P&L and also improve the cost utilization across various functions, reducing the total cost by 5%.

• Managed an outlet with 400+ used car deliveries, optimizing supply chain & logistics.

• Ensured a ₹26 Cr turnover, with an average profit margin of 25%.

• Led a team of 45 employees, enhancing performance through training & process improvements.

• Lead project for migrating Post-sales function from local sheets to automated data to drive key business metrics

• Ensuring optimum Productivity through Lead funnel management, Regular follow-ups and team performance management

• Strong collaboration with Sales, finance, product, quality, legal and central functions.

•Leading a 4-member team consisting of sales and post-sales operations executives, delivering over 300+ cars monthly.

•Spearheaded seamless vehicle handovers, reducing delivery time by 30%.

• Implemented customer experience enhancements, increasing satisfaction ratings.

•Streamlined logistics, improving the on-time delivery rate to 98%.

• Recruited qualified candidates to bolster department operations and increase productivity.
• Launch Rajkot with a team of 15 people and manage 300+ riders.
• Business grows over 2,000 orders on a daily basis.
• Optimized delivery partner efficiency, ensuring timely service.
• Monitored KPIs, fleet management, and territory expansion.
• Managed end-to-end revenue and operations of 150+ restaurants across the city.
• In charge of customer engagement activities targeting improving customer NPS, which increased the NPS by 30%.
• Develop, cultivate, and own key relationships with owners, customers, and third-party service providers and vendors.
• Monitor daily sales, inventory, and generate reports.