Krishnakumar A
Senior Team Leader
Tirunelveli
Summary
Lean Six Sigma Black Belt certified professional with over 11 years of experience in medical billing. Currently leading RCM projects at Omega Healthcare, demonstrating strong leadership and project management skills. Proven expertise in client handling for 6 years, with a focus on enhancing client satisfaction. Skilled in identifying automation opportunities and implementing effective solutions to improve operational efficiency.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Senior Operations Team Leader
Omega Healthcare Management Services Pvt Ltd
11.2023 - Current
- Identified automation scope and executed implementation, achieving 15 FTE savings.
- Managed a team of 40 users across processes including eligibility verification and denial management.
- Conducted effective recruitment of AR callers as part of interview panel.
- Trained AR callers in denial management to enhance operational efficiency.
- Specialized in client handling to streamline new project initiatives.
- Led cross-functional teams to optimize operational workflows and enhance service delivery efficiency.
- Advanced to senior TL operations on April 2026 in recognition of contributions to automation
Quality Specialist
Access Healthcare
02.2022 - 11.2023
- I am a Lean Six Sigma Black Belt certified Quality specialist.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
Team Leader
Medbill Services
02.2021 - 02.2022
- Lead of Research and Development team which coordinates with Clients in their new projects and streamlining those new projects.
- Handled 25 plus AR callers and responsible person to streamline the new incoming AR projects.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Team Leader
E-care India Private Ltd
06.2015 - 01.2021
- Team Lead for AR Calling department which consists of 50 AR Callers, 3 group coordinators and 2 Quality Analyst, and 90 plus clients.
- Member of the recruitment committee and in charge for the campus drives conducted in the engineering colleges.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with clients through positive attitude and attentive response.
Education
Bachelor of Engineering Technology - Electronics And Communications Engineering
SCAD College of Engineering And Technology
Tirunelveli05-2015
Skills
Lean Six Sigma black belt certification
Corrective action planning
Project management
Protocol development
Problem solving
Team supervision
Automation expertise
Certification
Lean Six Sigma Black Belt Certification Feb 2023
Timeline
Senior Operations Team Leader
Omega Healthcare Management Services Pvt Ltd
11.2023 - Current
Quality Specialist
Access Healthcare
02.2022 - 11.2023
Team Leader
Medbill Services
02.2021 - 02.2022
Team Leader
E-care India Private Ltd
06.2015 - 01.2021
Bachelor of Engineering Technology - Electronics And Communications Engineering
SCAD College of Engineering And Technology