KRISHNAMOORTHY P
Trichy
Summary
Dynamic Branch Operations Manager with a proven track record at DBS Bank India Ltd, excelling in operational efficiency and customer service management. Expert in developing financial strategies that enhance profitability while ensuring compliance. Adept at staff supervision, fostering a high-performing team that consistently delivers exceptional results and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
DBS Bank India Ltd
Nagapattinam
08.2024 - Current
- Planned work schedules to maintain adequate staffing levels.
- Organized daily workflow to maximize efficiency and productivity.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Generated daily reports to comply with Bank Secrecy Acts.
- Performed routine audits of branch operations to identify areas for improvement.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Ensured compliance with banking regulations and policies.
Deputy Manager (Authoriser)
HDFC BANK LTD
12.2023 - 08.2024
- Directly manage day-to-day operations of the branch.
- Ensure smooth functioning of all operational activities.
- Maintain high levels of customer satisfaction.
- Ensure compliance with regulatory requirements and internal policies.
- Analyze branch performance metrics and develop strategies to improve efficiency and profitability.
- Collaborate with other departments to achieve branch targets.
- Performed risk assessments of new products prior to authorizing them for use by customers.
- Investigated suspicious transactions reported by customers or detected through system monitoring tools.
Relationship Officer
CITY UNION BANK LTD
12.2020 - 12.2023
- Analyzed Client capital structures and plans and recommended products and Financial Strategies to meet needs.
- Obtained copies of applicant’s credit histories and reviewed Paperwork to determine feasibility of granting Loans.
- Analyzing Stock Statements and derived DP Limit for CC Accounts.
- Follow-up of SMA account and follow-up for NPA accounts.
- Reviewed Accounts and provide recommendations regarding Repossession Actions.
- Maintaining day to day branch operations
- Provide friendly service and assistance to clients promotes customer loyalty, satisfaction and sales.
- Explained very technical financial information to applicants in easy to understand language.
Assistant Manager
AXIS BANK LTD
12.2017 - 05.2020
- Maintaining day to day branch operations.
- Account opening process- Corporates, individual, EKYC and Re-KYC.
- Manage clients Bank accounts, Operations, AML and monitoring the transactions.
- Developed loyal and high satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Education
M.C.A -
Thanthai Hans Roever College
Perambalur01.2017
B.C.A -
Bharathidasan University Constituent College
Lalgudi01.2014
Post Graduate Diploma: Banking PGDBP -
NIIT(IFBI)
TrichySkills
- Customer Service Management
- Operational efficiency
- Multi-tasking
- Staff supervision
Certification
- Diploma in Computer Application (DCA)
- Diploma in Hardware Engineering (HDHE)
- Mutual fund distributor (NISM)
Accomplishments
- 1st prize in Technical Quiz, 08/16/13, BHARATHIDASAN UNIVERSITY CONSTITUENT COLLEGE, LALGUDI
- 2nd prize in Technical Quiz, 03/26/14, THANTHAI HANS ROEVER COLLEGE, PERAMBALUR
- 2nd prize in Technical Quiz, 03/05/16, BHARATHIDASAN UNIVERSITY, TRICHY
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Telugu
Beginner (A1)
A1
Achievements in Banking
- Opening a high-value NTB current account worth of more than 100 crores in Axis Bank
- Sourced current and OD accounts worth 15 crores, and received a special award from LIC for overachieving the life insurance target in City Union Bank
- Sourced 2 crores of fixed deposit in a single day and received appreciation from the zonal head at HDFC Bank
- Sourced 1.5 crores of fixed deposits in a single day, and deepened an incremental fund of 6 crores in the current account at DBS Bank
Timeline
Branch Operations Manager
DBS Bank India Ltd
08.2024 - Current
Deputy Manager (Authoriser)
HDFC BANK LTD
12.2023 - 08.2024
Relationship Officer
CITY UNION BANK LTD
12.2020 - 12.2023
Assistant Manager
AXIS BANK LTD
12.2017 - 05.2020
M.C.A -
Thanthai Hans Roever College
B.C.A -
Bharathidasan University Constituent College
Post Graduate Diploma: Banking PGDBP -
NIIT(IFBI)
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