Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Krishnan R

Krishnan R

Service Delivery Lead
Hyderabad

Summary

A multi-faceted professional with expertise in understanding operational & frontline nature of the job and prioritizing various tasks & deliverables as required by customers & management.


Over 20 years of experience in: Service Delivery Management Project Management Team Management Quality Management Cost Management Risk / Issue Management Change Management Documentation & Reporting


Forward-focused manager with expertise in spearheading projects and ensuring delivery of projects within time, quality & cost parameters

Insightful knowledge of modern concepts of end-to-end project planning from scope management to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence with International guidelines.


Demonstrated acumen in carrying out delivery management for technical deliverables of concurrent projects while understanding client needs, requirements & expectations and devising solutions accordingly. An effective leader with proven abilities in leading, training & guiding team members during the project phase . An effective communicator with sound planning, analytical, interpersonal and organizational abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

21
21
years of professional experience
3
3
years of post-secondary education

Work History

Service Delivery Lead

Wipro Limited
Hyderabad
04.2020 - Current
  • Result Areas:
  • Heading a span of 300 members operating with 3 SDM and 4 Team managers
  • Responsible for Quality Assurance and Quality Control
  • Overseeing and performing the process of Root Cause Analysis and ensure consistency in agents quality audits
  • Implementing and maintaining program management processes and disciplines in the areas of program schedule & quality management, communications management, cost management, procurement management, risk / issue management and change management
  • Accountable for the recruitment, management and career development of consulting staff
  • Involved in maintaining continuous alignment of program scope with strategic business objectives and making recommendations to modify the program & enhance effectiveness towards the business result or strategic intent

Deputy General Manager

Cognizant Technology Solutions
Bangalore
07.2008 - 04.2020
  • Handled a span of 70 members with 3 Leads and 1 operations manager
  • Responsible for building credibility, establishing rapport and ensuring communication with stakeholders at multiple levels
  • Overseeing and performing the process of Statement of Work and contract creation to secure new & follow-on work
  • Implementing and maintaining program management processes and disciplines in the areas of program schedule & quality management, communications management, cost management, procurement management, risk / issue management and change management
  • Accountable for the recruitment, management and career development of consulting staff
  • Involved in maintaining continuous alignment of program scope with strategic business objectives and making recommendations to modify the program & enhance effectiveness towards the business result or strategic intent
  • Directing & guiding the staff in methodology & consulting excellence and encouraging best practices in project management & planning
  • Formulating & presenting periodic dashboard reports on the current program, future opportunities and client issues

Team Lead

Teracubed New Media Solutions Pvt. Ltd
Bangalore
12.2005 - 08.2007

Web Developer

Ascendum Systems Pvt. Ltd
Bangalore
03.2004 - 12.2005

Bangalore
10.2003 - 02.2004

Web Designer

Visualtrance Communicating Technologies
Bangalore
03.2002 - 10.2003

Software Consultant

Planetasia.com
Bangalore
06.2000 - 05.2001

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Maharaja Engineering College
Avinashi
03.1996 - 04.1999

Skills

Project Managementundefined

Accomplishments

  • 1999 BE (ECE) from Engineering College, Coimbatore
  • CERTIFICATION
  • Certified PMP Professional (January 2012)

Affiliations

Member of Project Management Institute (PMI) since 2012

Timeline

Service Delivery Lead

Wipro Limited
04.2020 - Current

Deputy General Manager

Cognizant Technology Solutions
07.2008 - 04.2020

Team Lead

Teracubed New Media Solutions Pvt. Ltd
12.2005 - 08.2007

Web Developer

Ascendum Systems Pvt. Ltd
03.2004 - 12.2005

10.2003 - 02.2004

Web Designer

Visualtrance Communicating Technologies
03.2002 - 10.2003

Software Consultant

Planetasia.com
06.2000 - 05.2001

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Maharaja Engineering College
03.1996 - 04.1999

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Krishnan R Service Delivery Lead