Varun Sharma

ByteDance
Nov 2019 - Present

Senior Delivery Lead (SDL) Dec 2024 - Present

• Team Management: Managed a team of 30 full-time employees , including 5(Team leaders) direct reports and 105 dotted line reports.
• Stakeholder Coordination: Defined service level agreements and project objectives in collaboration with stakeholders.
• Process Development: Established processes and procedures to ensure quality service delivery within agreed timelines.
• Performance Monitoring: Monitored performance metrics, identified areas for improvement, and implemented necessary process changes.
• Documentation: Assisted in creating detailed documentation outlining strategies and approaches used by the team during various projects.

Team Leader Jul 2020 - Dec 2024

• Team Leadership: Managed a team of 30 full-time employees, driving high performance and operational efficiency.
• Award Recognition: Received multiple awards for leading high-performance teams, innovative thinking, and implementing processes that enhanced departmental performance and experience.
• Operational Streamlining: Excelled in streamlining operations and managing multiple stakeholders to achieve project goals.

Subject Matter Expert Nov 2019 - Jul 2020

• Team Assistance: Assisted the team lead with performance management, quality assurance feedback, and maintaining team hygiene.
• Quality Assurance: Provided error feedback and ensured adherence to quality standards.

Airseva India (a company of Airbnb)
Role: [Subject matter expert]
Duration: 10 months - Present

• Assisted the team lead with performance management, quality assurance feedback, and maintaining team hygiene.
• Provided error feedback and ensured adherence to quality standards.

Cognizant Technology Solutions
Role: Senior Associate & Team Coach Production
Duration: Oct 2015 - Present (2 years 3 months)

• Led a team for Google's project, ensuring high-quality deliverables
• Enhanced team productivity and process efficiency

Fidelity Information System
Role: Senior Associate & Team Coach Production
Duration: Feb 2014 - Oct 2015 (1 year 8 months)

• Managed back-office operations for UK telecom clients
• Mentored junior associates, improving their performance and skill sets

InterGlobe Tech. (Indigo Airlines)
Role: Process Associate, Senior Associate, Team Mentor
Duration: Dec 2012 - Feb 2014 (1 year 2 months)

• Coordinated with team members to streamline processes
• Served as a mentor, guiding associates to achieve their targets